MANUEL EDUARDO ROBLES LEÓN
Mechatronics Engineer
Ciudad Obregón
Summary
Professional with strong analytical skills and experience in document management and data analysis. Skilled in ensuring accuracy, compliance, and efficiency in documentation processes. Known for effective collaboration, adaptability, and delivering results in fast-paced environments. Strong communicator with expertise in software applications and focus on continuous improvement.
Overview
8
8
years of professional experience
2028
2028
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Success Advisor
OneStar/ Housecall Pro
08.2023 - Current
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
Bilingual Document Analyst
Exela technologies México
03.2023 - 08.2023
- Medical, Tax, and Insurance Document Analyst for the U.S. My role is to analyze documents using an algorithm to provide a response that includes monetary amounts in accordance with each individual's contract.
Sales Representative
Agent Flywheel
07.2022 - 01.2023
- Use of the database provided by the company
- My job was to communicate directly with real estate agents to offer and explain our personalized automated client acquisition program, using sales and negotiation skills to achieve the goal.
Bilingual Data Collection Specialist
CallCentered
02.2022 - 07.2022
- Collecting client information for the follow-up of legal processes in various law firms.
Social Media Community Manager
One Link Servicios SA de CV
01.2021 - 02.2022
- In charge of the social media team for platforms such as Facebook, Twitter, and Instagram at Volaris, my role was to ensure that agents addressed the comments and messages sent via Inbox or DM without grammatical errors within a defined time frame.
- Providing ideas for creative posts based on holidays or trends to attract views and positive interactions, to generate more sales.
Bilingual Phone Advisor
One Link Servicios SA de CV
01.2021 - 02.2022
- Customer service in the Volaris sector for flight sales and reservation issue resolution.
Financial Administrator
Zayda Spa & Beauty
03.2019 - 01.2021
- Receiving and managing payments and product sales.
- My role consisted of managing sales to replenish necessary production supplies and contacting suppliers to obtain such products.
Electrician and Plumbing
Private Company
12.2016 - 08.2018
- Company Overview: (Española, Nuevo México)
- Maintenance, repair, and/or construction work for homes and businesses.
- Follow-up on blueprints and safety standards for the installation of plumbing and internal wiring.
Education
Mechatronics Engineer -
Instituto Tecnológico De Sonora (ITSON)
Ciudad Obregón, Sonora, Mexico07-2022
Social Sciences And Humanities -
Instituto Regional De Guamas
Guaymas, Sonora, Mexico 08.2015 - 05.2016
High School Diploma -
Española Valley High School
Española New Mexico 08.2012 - 05.2015
Skills
- Customer Service Expertise
- Analyst
- Teamwork
- Leadership
- Quick learning ability
- Experience with customer service software like Emplifiio and Social Bakers
- Intermediate-advanced knowledge of computer software Microsoft Office Suite
- Working under pressure and adapting to changes or updates in procedures
- Easy communication and speech delivery
Certification
Certified by the B2 TOEFL exam.
Enthusiast of cooking and mixology.
I learned to cook at the age of 8 to help my mother with my siblings. Since then, it has become a hobby for me in which I am constantly learning and creating new recipes, whether inspired or original ideas.
Timeline
Success Advisor
OneStar/ Housecall Pro
08.2023 - Current
Bilingual Document Analyst
Exela technologies México
03.2023 - 08.2023
Sales Representative
Agent Flywheel
07.2022 - 01.2023
Bilingual Data Collection Specialist
CallCentered
02.2022 - 07.2022
Social Media Community Manager
One Link Servicios SA de CV
01.2021 - 02.2022
Bilingual Phone Advisor
One Link Servicios SA de CV
01.2021 - 02.2022
Financial Administrator
Zayda Spa & Beauty
03.2019 - 01.2021
Electrician and Plumbing
Private Company
12.2016 - 08.2018
Social Sciences And Humanities -
Instituto Regional De Guamas
08.2015 - 05.2016
High School Diploma -
Española Valley High School
08.2012 - 05.2015
Mechatronics Engineer -
Instituto Tecnológico De Sonora (ITSON)
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