Manuelita Rodriguez
Juarez
Summary
Dynamic and detail-oriented receptionist with proven success at Hampton Inn Suites, enhancing front desk operations and improving appointment scheduling to boost client satisfaction. Skilled in multitasking and data entry, I excel in providing professional service while maintaining confidentiality and resolving customer issues efficiently. Punctual and reliable, I thrive in fast-paced environments.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn Suites
Fort Worth Texas
02.2016 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Greeted visitors warmly, creating positive first impression of organization.
Receptionist
H&R Block
Las Cruces
01.2010 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Responded to inquiries from callers seeking information.
Education
Law Enforcement - All Required
Dona Ana Branch College
Las Cruces NMAll Required
Onate High Schools
Las Cruces NM05.2003
Skills
- Organization skills
- Time management
- Data entry
- Multi-line telephone operation
- Professional demeanor
- Front desk operations
- Positive and professional
- Multitasking and prioritization
- Attention to detail
- Problem-solving
- Punctual and reliable
- Computer proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist
Hampton Inn Suites
02.2016 - 10.2021
Receptionist
H&R Block
01.2010 - 05.2014
Law Enforcement - All Required
Dona Ana Branch College
All Required
Onate High Schools