Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

María Duran Reyes

Piedras Negras

Summary

Dynamic professional with a proven track record at Kyte Baby, excelling in inventory management and customer service. Adept at problem-solving and ensuring accuracy in stock records, I effectively coordinated with teams to enhance operational efficiency. My strong organizational skills and commitment to excellence drive successful outcomes in fast-paced environments.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Organized and focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

22
22
years of professional experience
1999
1999
years of post-secondary education

Work History

Pick Lead/Inventory Assistant

Kyte Baby
Fort Worth
01.2023 - 06.2024
  • Conducted regular inventory counts to ensure accuracy of stock records.
  • Verified accuracy of incoming and outgoing shipments.
  • Participated in inventory counts, identifying discrepancies, and assisted with restocking and replenishment.
  • Responsible for overseeing the order picking process ensuring orders were filled accurately and efficiently.

Customer Service Agent/New Construction

Vertex for Oncor Electric Delivery
Waco
04.2013 - 06.2017
  • Provide excellent customer service and resolve issues efficiently.
  • Responded to a high volume of calls from customers experiencing power outages, needing to connect or disconnect service, new construction, and billing questions.
  • Coordinated with field personnel to ensure service orders were executed efficiently and safely.
  • Ensured all actions were compliant with the Public Utility Commission of Texas. (PUCT)

Associate Support Department Supervisor

The Home Depot
Bellmead
06.2002 - 06.2012
  • Provided excellent customer service and demonstrated their core values.
  • Scheduling of store associates and making adjustments accordingly
  • Training and new associate on boarding.
  • Assisted with the hiring process including, recruiting, interviewing and processing new hire paperwork. Accurately entering I-9’s.
  • Directly assisted the store manager with performance management, recognition.
  • Provided back up to the front end supervisor, back office, receiving and sales departments.

Education

Oglesby High School
Oglesby , United States

Some College (No Degree) - Associate of Arts

Temple College
Temple , United States

Skills

  • Customer Service
  • Organizational Skills
  • Communication
  • Problem Solving
  • Accuracy

Languages

English
First Language
Spanish
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Pick Lead/Inventory Assistant

Kyte Baby
01.2023 - 06.2024

Customer Service Agent/New Construction

Vertex for Oncor Electric Delivery
04.2013 - 06.2017

Associate Support Department Supervisor

The Home Depot
06.2002 - 06.2012

Oglesby High School

Some College (No Degree) - Associate of Arts

Temple College
María Duran Reyes