Mara Hinojosa Ortega
Bachelor Fine Arts
puerto penasco
Summary
Versatile professional with a Bachelor of Fine Arts and a background in Government Administration and Customer Service. Currently pursuing a degree in Software Engineering to pivot into the tech industry. Strong expertise in project coordination, high-level client relations, and multidisciplinary problem-solving. With a proven ability to adapt to fast-paced environments and technical challenge
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cultural Project Manager
Government
10.2024 - Current
- Strategic Planning: Developed and executed the annual municipal plan for Art and Culture, aligning community needs with government resources.
- Project Management: Led end-to-end lifecycle management for cultural initiatives, ensuring deadlines, budgets, and quality standards were met.
- Administrative Operations: Drafted official government correspondence, reports, and legal documentation with high attention to detail and institutional protocols.
- Stakeholder Coordination: Acted as a liaison between government officials, local artists, and the public to promote civic engagement and cultural heritage.
- Resource Allocation: Managed logistics and planning for large-scale municipal events, including vendor coordination and site management.
Customer Service Agent
Wenlandt
05.2019 - 12.2023
-Delivered high-quality support, maintaining excellent satisfaction ratings in a fast-paced environment
-Acted as a consultant, identifying client needs and providing tailored solutions.
Agente de servicio al cliente
Wendlant
02.2019 - 12.2023
- Atención a los clientes de manera rápida y eficiente para lograr un alto grado de satisfacción con el servicio.
- Asesoramiento al cliente sobre los productos o servicios más adecuados para sus necesidades.
- Cumplimiento de los estándares de calidad de atención de la empresa.
- Tramitación rápida y efectiva de solicitudes y reclamaciones.
- Cierre de ventas y preparación de la documentación necesaria.
- Participación en capacitaciones para actualización en productos y servicios.
Education
Bachelor of Arts -
Universidad Autónoma De Baja California UABC
Ensenada 02.2020 - 05.2024
Software Engineering
Universidad Hispana
Sonora06-2029
Skills
-Customer Experience: High-volume service, conflict resolution, and client retention
-Project Management: Strategic planning, event coordination, and cross-functional team leadership
-Technical Skills: Adobe Photoshop, Affinity Designer, and ongoing training in Software Development
-Administrative Operations: Drafted official government correspondence, reports, and legal documentation with high attention to detail and institutional protocols
-Stakeholder Coordination: Acted as a liaison between government officials, local artists, and the public to promote civic engagement and cultural heritage
Timeline
Cultural Project Manager
Government
10.2024 - Current
Bachelor of Arts -
Universidad Autónoma De Baja California UABC
02.2020 - 05.2024
Customer Service Agent
Wenlandt
05.2019 - 12.2023
Agente de servicio al cliente
Wendlant
02.2019 - 12.2023
Software Engineering
Universidad Hispana
Proyectos
SUBASTAROJA en beneficio a CRUZ ROJA, Ensenada, B.C., 2023, Facultad de Artes UABC Ensenada, Colectivo 22 y UNID Campus Ensenada se unieron para organizar una Subasta de Arte con el objetivo de recaudar fondos en apoyo a Cruz Roja Mexicana.
Personal Information
Date of Birth: 30/05/1994