María José Medellín Máttar
Lead Generation Specialist
San Luis Potosí
Summary
Detail-oriented and trustworthy Cashier with extensive experience in customer care environments, consistently delivering exceptional service to enhance customer satisfaction. Adept at utilizing downtime efficiently to manage daily tasks while proactively seeking opportunities to support team efforts in improving service quality and minimizing waste. Recognized for reliability and a strong work ethic, contributing to a positive and productive workplace atmosphere.
Overview
8
8
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Leads Specialist
Automoviles Compactos De San Luis
06.2025 - Current
- Improved lead quality with thorough research, analysis, and precise targeting of potential customers.
- Collaborated closely with account executives to ensure seamless handoff of qualified leads, resulting in increased closed deals.
- Optimized website landing pages for better user experience which led to improved conversion rates from web traffic into leads.
- Analyzed competitor strategies and identified areas of opportunity for growth within the market landscape.
- Collaborated with cross-functional teams to develop comprehensive lead nurturing programs that increased customer engagement.
- Utilized CRM tools to manage lead information effectively, ensuring timely follow-up and accurate data tracking.
- Utilized sales force to manage sensitive client information and update existing and new client profiles.
Lead Generation Specialist
the call gurus
01.2025 - 06.2025
- Respond promptly to customer inquiries via various communication channels (phone, email, chat, or in person), consistently upholding a professional and courteous demeanor.
- Comply with the company’s established processes and procedures to guarantee consistency and quality in the services rendered.
- Deliver precise and comprehensive information regarding products, services, orders, and corporate policies.
- Propose ongoing process enhancements to maximize operational efficiency and elevate customer satisfaction.
- Refer intricate cases to the relevant departments for examination and suitable resolution.
- Proactively interact with customers to cultivate robust, positive relationships, ensuring they feel appreciated and understood.
- Address complaints and concerns efficiently, providing solutions that adhere to corporate policies and prioritize customer satisfaction.
Assistant
Costco Mexico
01.2018 - 01.2024
- Address customer complaints
- Manage ticket disputes
- Issue invoices to Level A clients
- Demonstrate competence in accordance with departmental standards.
- Payments can be made at the register, via phone, using credit card, or in cash.
- Cleaning and maintenance of the area to uphold a positive image.
- Identification and anticipation of potential issues and requirements.
- Customer support and consultation.
- Executing the opening and closing procedures of the business, including the reconciliation of the cash register. Proficient in invoice generation.
Education
Master's Degree - Education
Latin American University (ULA)
01.2026
Bachelor of Arts - Conservation and Restoration of Movable Cultural Heritage
UASLP
01.2021
Skills
Customer service
Certification
Cambridge ESOL International Level B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Timeline
Leads Specialist
Automoviles Compactos De San Luis
06.2025 - Current
Lead Generation Specialist
the call gurus
01.2025 - 06.2025
Assistant
Costco Mexico
01.2018 - 01.2024
Bachelor of Arts - Conservation and Restoration of Movable Cultural Heritage
UASLP
Master's Degree - Education
Latin American University (ULA)