María Martinez
Leon Guanajuato,JAL
Summary
Customer service for global assistance, caregiver and house keeping this are some of the things I have worked in. But one of my ideal jobs would be one that obtains a challenging position where advancements exists and also would help me further my knowledge, education, and to promote a positive and productive environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Medical Interpreter
Kelly Services
06.2023 - 07.2023
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Facilitated communication between medical staff and patients with limited English proficiency.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
Bilingual Customer Service Representative
Visum
Leon Guanajuato
09.2022 - 04.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Displayed patience and understanding when dealing with difficult situations.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
Bilingual Customer Service Agent
Allianz Global
06.2019 - 07.2020
- Assisting clients from USA and Canada with their vacation policies
- Provided bilingual customer service in both English and Spanish to customers via phone, email, and chat.
- Responded promptly to customer requests for product information or quotations.
- Consulted with customers regarding needs and addressed concerns.
Caregiver
Kathleen Turner
09.2012 - 10.2014
- Took care of a mother with Alzheimer and a daughter with quadriplegic, I would stay overnight, feed them, gave medication as needed and would keep record of medication time, would use homer lift to pick them up and light housekeeping and errands.
Education
General Diploma -
Roosevelt High School
07.1987
Skills
- Fluent in English -Spanish
- Patient Assessment
- Caller Assistance
- Document Translation
- Payment Collection
Personal Information
Date of Birth: 07/13/69
Languages
- English
- Spanish
Timeline
Medical Interpreter
Kelly Services
06.2023 - 07.2023
Bilingual Customer Service Representative
Visum
09.2022 - 04.2023
Bilingual Customer Service Agent
Allianz Global
06.2019 - 07.2020
Caregiver
Kathleen Turner
09.2012 - 10.2014
General Diploma -
Roosevelt High School
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