María De La Luz Herrero Herrera
Mexico City
Summary
Efficient assistance with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Medical Assistant
CONSULTORIO DE OFTALMOLOGIA
Mexico City
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Optimized appointment scheduling to maximize doctor availability.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Executive
HERRAPLAS SA DE CV
Mexico City, Mexico
03.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Manager
IOS OFFICES
Mexico City, Mexico
04.2014 - 07.2014
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
- Collaborated with team members to complete projects on-time while maintaining attention to detail.
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
Trainee
HOSPITAL MERLOS
Mexico City, Mexico
06.2012 - 07.2013
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Assisted in conducting market research, providing valuable data for strategy development.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
Trainee
HOTEL HOSTERIA LAS QUINTAS
Cuernavaca, Morelos, Mexico
06.2011 - 07.2011
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Trainee
HOTEL THE TIDES RIVIERA MAYA
Cancún, Quintana Roo, Mexico
06.2010 - 07.2010
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with cross-functional teams to develop innovative products and services, driving increased revenue.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Education
Bachelor of Administration -
UNIVERSIDAD PANAMERICANA ESDAI
Mexico City, Mexico12-2014
Skills
- Attention to detail
- Patient scheduling
- Money handling
- Customer service
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Assistant
CONSULTORIO DE OFTALMOLOGIA
09.2023 - Current
Sales Executive
HERRAPLAS SA DE CV
03.2018 - 05.2020
Assistant Manager
IOS OFFICES
04.2014 - 07.2014
Trainee
HOSPITAL MERLOS
06.2012 - 07.2013
Trainee
HOTEL HOSTERIA LAS QUINTAS
06.2011 - 07.2011
Trainee
HOTEL THE TIDES RIVIERA MAYA
06.2010 - 07.2010
Bachelor of Administration -
UNIVERSIDAD PANAMERICANA ESDAI