María Elena Chavira Villegas
Lic. Psicologia General
Cuauhtémoc, Chihuahua ,Chihuahua
Summary
Proven leader and customer service expert from Casa Myers S.A, adept at enhancing customer satisfaction and managing cash transactions with precision. Demonstrated ability to boost team performance and streamline operations, achieving significant improvements in customer service excellence and operational efficiency. Skilled in conflict resolution and team collaboration, ensuring high levels of professionalism and courtesy across all interactions.
Overview
5
5
years of professional experience
Work History
Cajera
Casa Myers S.A
01.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Administradora De Sucursal
Crispy Churros
06.2021 - 12.2022
- Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Tracked branch performance metrics effectively to identify areas for improvement in both sales targets and employee performance.
Servicio al Cliente
Alsuper San Antonio
06.2019 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Licenciatura - Psicología General
Centro Cultural Universitario
Los Manzanos, 31555 Cuauhtémoc, Chih09.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Conflict Resolution
- Complex Problem-Solving
- Cash Drawer Balancing
- Refund handling
- Inventory Management
- Sales expertise
- Reports and documents
- Loss Prevention
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Team Leadership
Timeline
Cajera
Casa Myers S.A
01.2023 - 08.2024
Administradora De Sucursal
Crispy Churros
06.2021 - 12.2022
Servicio al Cliente
Alsuper San Antonio
06.2019 - 07.2020
Licenciatura - Psicología General
Centro Cultural Universitario
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