Summary
Overview
Work History
Education
Skills
Certification
Timeline
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María Esther Miranda

María Esther Miranda

Administrador Educativo

Summary

Accomplished leader at Westhill Institute, adept in strategic planning and verbal communication, excelled in fostering high-performance teams and enhancing operational efficiency. Spearheaded innovative solutions, achieving significant improvements in client satisfaction and team productivity. Expert in contract management, mentoring, and driving organizational growth through focused leadership and collaboration.

Overview

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1
Certification

Work History

Directora

Westhill Institute
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Líder Académico

Westhill Institute
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Assisted with new hire processing and existing training programs.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.

Tutor

Westhill Institute
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.
  • Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
  • Conducted regular assessments to monitor student progress and adjust teaching methods accordingly.
  • Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
  • Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
  • Monitored student progress and provided feedback and support.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Developed methods to motivate and engage students in learning.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Maintained records of student assessments, tutoring activities and results.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Education

Lic. Administración Educativa. - Administración Educatica.

Universidad Pedagógica Nacional
Caer. Picacho- Ajusco 24. Tlalpán.
03.2006

Skills

Strategic planning

Certification

IB (DP, MYP, PEP)

Timeline

IB (DP, MYP, PEP)

04-2017

Directora

Westhill Institute

Líder Académico

Westhill Institute

Tutor

Westhill Institute

Lic. Administración Educativa. - Administración Educatica.

Universidad Pedagógica Nacional

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María Esther MirandaAdministrador Educativo