María Fernanda Olivares Flores
Mexico City,CMX
Summary
I am a communicative, kind person, capable of adapting and learning from each team and situation, with a high degree of commitment, work capacity and ethic. Focused on productivity and quality. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
Samsara
01.2024 - Current
- Walked individuals through specialized troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and quickly troubleshot errors in communication with different areas and teams.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Analyst
Computacenter México
05.2021 - 01.2024
- Provide customized solutions for AstraZeneca and Adidas employees throughout the United States, Canada, Mexico, Central and South America, as well as France, in terms of applications, connectivity and sales, providing solutions in English, French and Spanish, focused in metrics and quality care.
- Support and supervision in training tasks for new colleagues, with short-term results within the operations floor.
English Teacher
Consejo Mexicano De Enseñanza E Investigación
03.2020 - 03.2021
- Developed innovative lesson plans to engage students in English language learning.
- Teaching English as a foreign language at levels A1, A2 and B1 for teenagers and adults, focusing on their own goals and needs.
Assistant Biologist
Acuario De Veracruz
11.2017 - 03.2018
- Variable tasks in the Saltwater and Freshwater Fish departments, such as diet design and preparation, applications of medications, assisted reproduction and conservation.
- Mentored junior staff in laboratory techniques and fieldwork best practices, elevating overall team expertise.
Clinical Laboratory Assistant
Hospital General De Boca Del Río
11.2014 - 03.2015
- Providing support in tasks such as sample processing and collection, working closely with patients and health care professionals, applying various laboratory techniques.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
Education
Bachelor's in Biology - Environmental Biology
Universidad Nacional Autónoma De México (UNAM)
Mexico City06.2023
Skills
- Remote Support
- Technical Troubleshooting
- Schematic reading
- ServiceNow
- ZenDesk
- Microsoft Office Suite
- Focused on results
- Teamwork
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Accomplishments
- Quality and resolution metrics greater than 85%
- First place in ExpoCiencias Nacional with a science resarch team
- International accreditation for the International Science and Invention Fair (ISIF) 2021, Indonesia
Timeline
Technical Support Specialist
Samsara
01.2024 - Current
IT Analyst
Computacenter México
05.2021 - 01.2024
English Teacher
Consejo Mexicano De Enseñanza E Investigación
03.2020 - 03.2021
Assistant Biologist
Acuario De Veracruz
11.2017 - 03.2018
Clinical Laboratory Assistant
Hospital General De Boca Del Río
11.2014 - 03.2015
Bachelor's in Biology - Environmental Biology
Universidad Nacional Autónoma De México (UNAM)
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