María Fernanda Silva Urbina
Chemical Industrial Engineer
GUSTAVO A. MADERO
Summary
Dynamic professional with a proven track record at Tenneco Inc, excelling in people management and material logistics. Proficient in SAP and Microsoft Office, I've significantly enhanced customer loyalty and streamlined event operations, demonstrating exceptional relationship-building skills. Achieved notable efficiency improvements and project successes, underscoring ability to lead and innovate.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Guest Services and Event Coordinator
JothiVitha
02.2024 - 04.2024
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Project Engineer
Tenneco Inc
06.2022 - 02.2024
- Maintained records for each project and engineering discipline, managing four projects simultaneously.
- Reviewed progress controls for project quality assurance.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Improved communication among stakeholders through regular updates and meetings.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Verified construction documentation to meet client requirements.
Customer Service Analyst
Tenneco Inc
09.2020 - 05.2022
- Cultivated customer loyalty, promoted repeat business,improved customer communication.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
- Increased department productivity by training new analysts on proper procedures and best practices.
- Supported month-end close activities.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Maintained high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Customer Service Intern
Tenneco Inc
10.2019 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
- Increased first-contact resolution rate by effectively utilizing resources available within the organization.
- Processed customer orders in line with established policies and procedures.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
Education
Bachelor of Science - Chemical Engineering, Mexico
Instituto Politécnico Nacional
CDMX 08.2013 - 08.2020
Skills
- People Management
- Material Logistics
- Relationship Building
- Proficient in SAP
- Microsoft Office
- Time Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Accomplishments
Coordinate activities to achieve CTPAT Certification - 2020
Timeline
Guest Services and Event Coordinator
JothiVitha
02.2024 - 04.2024
Project Engineer
Tenneco Inc
06.2022 - 02.2024
Customer Service Analyst
Tenneco Inc
09.2020 - 05.2022
Customer Service Intern
Tenneco Inc
10.2019 - 09.2020
Bachelor of Science - Chemical Engineering, Mexico
Instituto Politécnico Nacional
08.2013 - 08.2020
Similar Profiles
Kimberly Donaji Reyes NietoKimberly Donaji Reyes Nieto
E-Commerce Manager | Digital Marketing Strategist at PetProSupplyCoE-Commerce Manager | Digital Marketing Strategist at PetProSupplyCo
David Abraham Vazquez CerquedaDavid Abraham Vazquez Cerqueda
Agent Services Representative at Hispanic Teleservices de Guadalajara, S.A. de C.V.Agent Services Representative at Hispanic Teleservices de Guadalajara, S.A. de C.V.
Rodrigo Palomera BriseñoRodrigo Palomera Briseño
Intern at Tecnológico De MonterreyIntern at Tecnológico De Monterrey