María Guadalupe Guerrero Martínez

Senior Business Applications Analyst/Senior Project Manager

NRFM

1 2018 - Current

Project Management internal and external teams to implement improvements on the different business applications (scoping, goals, budget, development, testing, release to production, test post-production, incidents solution, identify risks, create reports, review legal agreements, etc.)
Test management (define test scope, create test cases, create requirements traceability matrix, create daily test execution reports, create daily defects report)
Test execution (assist and supervise dev teams during unit testing, assist and supervise dev teams during component integration testing
Execute smoke and exploratory testing, raise the necessary defects and follow-up on their resolution and retest during system integration testing, execute black box test cases during system integration testing
Assist and supervise line of business during UAT, provide testing sign off prior to release to production
Execute post-production validation, raise the necessary defects and follow-up on their resolution and retest during post-production validation
Documentation and management to delivery on production approved changes and solutions to urgent incidents
Follow up meetings to review with the different business areas the requirements and propose the solution to solve the existing and future issues
Supplier payment management
Work and support on IT security, audits and compliance activities
Work with different teams to implement controls and follow up activities ensuring the IT processes adheres to compliance, JSOX, Security, and company policies
Identify and assess areas of significant business risk
Anticipate possible findings in the IT controls
Management to create, implement and update policies and procedures
Implement annual internal/external audit plan
Internal Pre audits on IT projects applications
Ensure complete, accurate and timely audit information is reported to auditors
Execution, Review, Analysis and process Improvements on certifications process (Application user access, USB, Privileged accounts)
Process documentation (SOP)
Coordinate activities to remediate vulnerabilities on the different applications
Incidents resolution support to different applications (Netsol, Tekfleet, CSYS)
Continuous follow-up with teams to remedy security findings.
Optimized resource allocation by analyzing application usage patterns and identifying areas for improvement or consolidation.
Conducted regular audits of application usage, licensing, and security measures to ensure compliance with internal policies and industry regulations.
Developed comprehensive documentation for all aspects of the application lifecycle, ensuring smooth transitions during updates or migrations.
Led training sessions for end-users, increasing their proficiency in using critical business software tools.
Conducted thorough analysis of user requirements, translating them into actionable strategies for application development and enhancement.
Collaborated closely with stakeholders to identify process gaps and recommend solutions that streamlined workflows while minimizing risk exposure in existing applications.
Improved business application efficiency by optimizing system performance and streamlining processes.
Enhanced user satisfaction through proactive problem resolution and timely support.
Collaborated with cross-functional teams for seamless integration of various business applications to improve overall functionality.
Managed complex projects, resulting in successful implementation of new business applications within budget and time constraints.
Monitored project progress by tracking activities and publishing progress reports.
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Communicated and explained business requirements to team members to understand and implement functional demands.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Maintained schedules to meet key milestones at every project phase.
Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
Facilitated workshops to collect project requirements and user feedback.

IT Project Analyst

Gensuite

09.2017 - 01.2018

Project manager coordinating development teams on different business initiatives to identify risks and avoid delays on the timeline
Support on the report status creation to the general committee.

Project Leader/Information Security Engineer/Business analyst/Access management specialist

SOFTTEK

07.2011 - 07.2017

High Security procedures operation and handle confidential information verifying compliance, reporting metrics, data analysis, assisting users to solving technical and operational issues by all contact media available
Monitoring alerts on servers
Coordinate activities with managers and developers to get agreements to improve changes on different applications on production avoiding risks, anticipating the different possible outcomes and create tools improvements
Provisioning accounts, accesses and solving issues, working by objectives and critical tasks delivered on time and technical experience in IDM and Active Directory, customer service and ownership about high privileges accounts process, responsible of the Active Directory Domain for GE providing non highly and highly privileged accesses to business information, applications and resources
IDM (create SSO, HPA, Service IDs & local windows accounts; assign email and VPN resources, reports, create/modify/delete resource mailbox & Distribution Lists, Upload/remove servers from IDM Data Base)
Active Directory (Create accounts and groups, password reset, likewise configuration, enable/disable accounts and groups, reports, Add/remove users from groups).

Summary

Overview

Work History

Senior Business Applications Analyst/Senior Project Manager

IT Project Analyst

Project Leader/Information Security Engineer/Business analyst/Access management specialist

Education

Bachelor’s degree in computer science and Administration. -

Skills

Age

Languages

Timeline

IT Project Analyst

Project Leader/Information Security Engineer/Business analyst/Access management specialist

Bachelor’s degree in computer science and Administration. -

Senior Business Applications Analyst/Senior Project Manager

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