María Guadalupe Maldonado
Cd Juárez
Summary
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in english. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
16
16
years of professional experience
Work History
Customer service bilingual
Results cx
08.2023 - 02.2024
- Customer service
- Scheduled appoitments with members pcp
- Making calls to pharmacies when members had issues with prescriptions
Tech Support Agent
Gga solutions
12.2022 - 06.2023
- Assisting customers with technical issues vía Phone call
- Helping customers in making payments
- Offer promotions when they have outage in the are Mint mobile
Customer service bilingual
Teleperformance
05.2022 - 11.2022
- Customer service
- Provide information and solve members issues
- Assist members vía Phone calls
Data Capture Operator
NCH
10.2007 - 01.2010
- Process usa coupons
- Capture customers information
Education
Middle School
Las Vegas Cecati
Cd Juárez 08.2007
Skills
- Creative
- Comunication
- Reaponsible
- Compromise
- Team work
- Computer skills
- Problem resolución
- Customer service
- Trabajo en equipo
- Adaptabilidad
- Responsabilidad
- Resolución de problemas
- Adaptación
- Servicio al cliente
- Manejo de computadora
Languages
Spanish native
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer service bilingual
Results cx
08.2023 - 02.2024
Tech Support Agent
Gga solutions
12.2022 - 06.2023
Customer service bilingual
Teleperformance
05.2022 - 11.2022
Data Capture Operator
NCH
10.2007 - 01.2010
Middle School
Cecati
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