MARÍA ISABEL MEJÍA LOPEZ
Ciudad de México
Summary
Results-driven Key Account Manager with over 10 years of experience in international trade, client management, and freight forwarding operations (air, ocean, and multimodal). Proven ability to drive sales growth of up to 30%, increase profit margins by 25%, and boost shipment volumes by 50%. My solid operational background in shipment planning, customs coordination, and service issue resolution enables me to deliver tailored, end-to-end solutions that improve service levels and client satisfaction. Adept at building long-term commercial relationships, identifying growth opportunities, and leading cross-functional teams to exceed KPIs and service expectations. Known for turning operational insight into strategic value for customers.
Overview
10
10
years of professional experience
Work History
Key Account Manager Sr.
xpd Global
01.2023 - Current
- Manage high-value strategic accounts across multiple international trade lanes (air, ocean, over the road).
- Lead commercial strategy development to improve cost efficiency, transit time, and profitability.
- Negotiate long-term contracts and rate agreements with global clients, intra offices and suppliers.
- Coordinate cross-functional teams (operations, customs, finance) to meet customer SLAs and service expectations.
- Conduct QBRs and ABRs with clients to assess performance, identify areas for improvement and strategize future growth opportunities.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem-solving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Create tailored SOPs for three new accounts, streamlining operations and enhancing service delivery.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
Air Freight and Customer Service Representative
Kuehne + Nagel México
12.2018 - 01.2023
- Provided proactive customer support and assistance, ensuring a positive experience by resolving inquiries and issues.
- Planning and coordinating import and export air pharmaceutical shipments in compliance with national and international regulations.
- Collaborated with sales, operations, and customs teams to ensure smooth customer service and satisfaction.
- Managed and tracked customer orders, ensuring timely and accurate responses from receipt to delivery.
- Kept clients updated on the status of their shipments, informing them of any potential delays.
- Ensured the accuracy and completeness of all shipment, invoicing, and customs documentation.
- Analyzed customer satisfaction data and prepared reports to identify areas for improvement.
Freight Forwarding Agent - Air Export
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
12.2017 - 12.2018
- Provided daily follow-up ensuring timely and accurate communication.
- Planned, coordinated, and monitored air export shipments, primarily for automotive and pharmaceutical products.
- Ensured the accuracy and completeness of all shipment, invoicing, and customs documentation.
- Coordinated with logistics teams to oversee and monitor the shipment of goods, ensuring deadlines were met.
- Kept clients updated on the status of their shipments, informing them of any potential delays.
Air & Ocean Customer Service Control Tower
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
12.2016 - 12.2017
- Delivered effective and proactive customer service, resolving issues promptly and ensuring satisfaction.
- Coordinated and monitored air, sea, and land import/export shipments, ensuring timely deliveries.
- Managed pick-ups, customs clearances, container pick-ups, and deliveries at ports and airports.
- Issued waybills and secured reservations with airlines and shipping lines.
- Monitored reports, revenues, and costs for invoicing and timely shipment closure.
- Addressed and resolved customer complaints and claims, ensuring a high level of customer satisfaction.
- Prepared and analyzed customer satisfaction reports, identifying areas for improvement.
Ocean Control Tower Department Intern
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
02.2015 - 12.2016
- Supported the coordination and execution of air and sea shipments, ensuring seamless operations.
- Prepared and analyzed internal reports for tracking and operational control.
- Conducted follow-up calls with clients to evaluate service levels and ensure satisfaction.
- Assisted in scheduling pick-ups and deliveries, ensuring timely logistics operations.
- Logged and tracked claims with airlines and shipping lines to resolve issues promptly.
- Assisted in creating reports, preparing presentations, and managing documentation.
Education
MBA - Logistics and International Management
Instituto De Estudios De Posgrado En Comercio Internacional
Mexico City, Mexico05-2025
Bachelor of Science - International Business
Escuela Superior De Comercio Y Administración(IPN)
Mexico City, Mexico01.2016
Skills
- Key Account Management
- Strategic Thinking & Decision-Making
- Business Development
- Negotiation & Conflict Resolution
- Client Relationship Building
- Project Management
- Data Analysis for Sales & KPIs
- Cross-functional Collaboration
- Leadership & Teamwork
- Assertive & Effective Communication
- Adaptability & Problem Solving
- Proficiency in Salesforce & CRM Tools
- Proficiency in Microsoft Office Suite
- Organization & Time Management
Accomplishments
- Increased annual sales by 15% to 30%.
- Implemented more efficient quotation processes, reducing response times by 25%.
- Improved customer satisfaction levels by 25%.
Languages
Español
Inglés
Francés
Personal Information
Title: Key Account Manager
Timeline
Key Account Manager Sr.
xpd Global
01.2023 - Current
Air Freight and Customer Service Representative
Kuehne + Nagel México
12.2018 - 01.2023
Freight Forwarding Agent - Air Export
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
12.2017 - 12.2018
Air & Ocean Customer Service Control Tower
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
12.2016 - 12.2017
Ocean Control Tower Department Intern
DSV Global Transport and Logistics (Formerly Panalpina Transportes Mundiales)
02.2015 - 12.2016
MBA - Logistics and International Management
Instituto De Estudios De Posgrado En Comercio Internacional
Bachelor of Science - International Business
Escuela Superior De Comercio Y Administración(IPN)
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