María José Castillo Gómez
Zapopan
Summary
I define myself by the high level of excellence and passion that I print in every task I perform. I am an intelligent, dedicated and creative person, with a wide range of skills. I achieve my objectives to continue growing professionally and personally.
Overview
10
10
years of professional experience
Work History
Import Delivery Manager
Maersk
05.2023 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Served as expert point-of-contact for internal and external questions and issues dealing with import operations.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
4PL Team Leader
Maersk
12.2020 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Communicated KPIs outlined and action plans to increased process efficiency and performed root cause analysis on non-compliant parts.
- Supervised team members to confirm compliance with set procedures and quality requirements and identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
4PL Customer Service Agent
Maersk
08.2020 - 12.2020
- In-house activities working as 4PL solution to the client.
- Import and export operation for Mexico and Canada. Multimodal scope (Air, Sea & Land shipments).
- SAP knowledge
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Warehouse- and Distribution Coordinator
Maersk
08.2019 - 08.2020
- Coordinating the whole Transload process; consolidating cargo from containers to trailer box (53´), IMMEX & RFE process with brokers & monitoring the transit from Port to final destination
- Scheduled pickups and deliveries to maintain smooth operations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Customer Service
DAMCO/Maersk
02.2016 - 08.2019
- Import operation (LCL, FCL, DGD & Special equipment)
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sea Export Coordinator
Kuehne + Nagel
01.2015 - 02.2016
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery (LCL, FCL, DGD & Reefer) with applicable laws and regulations..
- Job Costing process to ensure a healthy P&L.
- Followed up with customers to resolve inquiries.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
Sea Export Analyst
Kuehne + Nagel
10.2013 - 01.2015
- Day-to-day operations for seafreight export shipments.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Enhanced operational performance by developing and optimizing standard practices.
- Verified accuracy of billing data and corrected discrepancies.
Supply Chain Management, Team Leader
Maersk
03.2022 - 07.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Analyzed statistical data and reports to determine trends in performance.
- Outlined detailed action plans to improve customer experience and overall profitability.
- Cross-trained existing employees to maximize team agility and performance and onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
Education
International Business Degree -
Universidad De Guadalajara
Diplomado - International Business
Universidad De Guadalajara
Diplomado - International Logistics
Escuela De Trafico Y Tramitacion Aduanal S.C
Excel Intermediate -
Universidad De Guadalajara
Diplomado - Soft Skills
Anahuac
Skills
- Stakeholder management
- Result-driven
- Time management
- Productivity Performance
- Customer Relationship Management
- Key Performance Indicators (KPI)
- Problem solving
- Work under pressure
- Quick learner
- Proactive
Languages
English
Advanced (C1)
Timeline
Import Delivery Manager
Maersk
05.2023 - Current
Supply Chain Management, Team Leader
Maersk
03.2022 - 07.2023
4PL Team Leader
Maersk
12.2020 - 03.2022
4PL Customer Service Agent
Maersk
08.2020 - 12.2020
Warehouse- and Distribution Coordinator
Maersk
08.2019 - 08.2020
Customer Service
DAMCO/Maersk
02.2016 - 08.2019
Sea Export Coordinator
Kuehne + Nagel
01.2015 - 02.2016
Sea Export Analyst
Kuehne + Nagel
10.2013 - 01.2015
International Business Degree -
Universidad De Guadalajara
Diplomado - International Business
Universidad De Guadalajara
Diplomado - International Logistics
Escuela De Trafico Y Tramitacion Aduanal S.C
Excel Intermediate -
Universidad De Guadalajara
Diplomado - Soft Skills
Anahuac
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