María José Cepeda Williams
Image Consultant
San Luis Potosí
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate with strong communication skills; approachable, and adept at adapting to various situations. Actively pursuing a position where dedication and proficiency can be showcased.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Cafe Owner
CLAROSCURO
San Luis Potosi
06.2023 - Current
- Collaborated with local businesses to host joint events, managed more than 5 events every month.
- Increased sales by 10% every month.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Organized special events such as live music nights or themed dinners that attracted new patrons.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal.
- Managed financial aspects, including budgeting, forecasting, and controlling costs.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Salesperson
Puros Habanos
San Luis Potosi
10.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Telemarketer
Universidad Marista
San Luis Potosi
2 2020 - 3 2022
- Followed up with customers to solicit further sales.
- Managed over 50 costumer of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily and weekly sales reporting using assigned tools.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
Beauty Salon Worker
CYN salon
San Luis Potosi
06.2018 - 01.2019
- Provided exceptional customer service during check-in and check-out processes, creating a positive lasting impression.
- Improved inventory management by conducting regular stock checks and updating internal systems accordingly.
- Increased customer retention through exceptional service and building strong rapport with clients.
- Maintained a clean and organized workspace, contributing to a professional and welcoming atmosphere for clients.
- Assisted stylists with various tasks, ensuring efficient salon operations and a smooth workflow.
- Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Received positive feedback from clients for excellent shampooing techniques that promoted relaxation and comfort.
- Ensured all tools were properly sanitized between uses, maintaining strict adherence to hygiene standards for client safety.
- Enhanced client experience by providing personalized consultations and recommending suitable salon services.
- Helped prepare clients for hair service.
- Massaged clients' scalp during shampoos.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Set appointments for approximately 10 clients per day
Auxiliary Teacher
Bright Bee
Teresina
11.2016 - 05.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Education
Bachelors - Image Consultant
Universidad Marista De San Luis Potosí
San Luis Potosí, SLP 08.2020 - 05.2023
High School Diploma -
Instituto Tecnológico De Monterrey Campus San Luís
San Luis Potosí, SLP 08.2014 - 05.2018
Skills
Food safety knowledge
Menu development
Barista skills
Small business operations
Client Service
Financial Management
Makeup Application Techniques
Wardrobe Management
Personal styling expertise
Timeline
Cafe Owner
CLAROSCURO
06.2023 - Current
Salesperson
Puros Habanos
10.2022 - 04.2023
Bachelors - Image Consultant
Universidad Marista De San Luis Potosí
08.2020 - 05.2023
Beauty Salon Worker
CYN salon
06.2018 - 01.2019
Auxiliary Teacher
Bright Bee
11.2016 - 05.2017
High School Diploma -
Instituto Tecnológico De Monterrey Campus San Luís
08.2014 - 05.2018
Telemarketer
Universidad Marista
2 2020 - 3 2022
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