María José Cepeda Williams
San Luis Potosí
Summary
A skilled professional with expertise in interpersonal leadership and data interpretation, complemented by multilingual proficiency. Demonstrates strong capabilities in second language teaching and telemarketing techniques, alongside a proven track record in online research and transcription services. Committed to leveraging bilingual research skills to drive impactful results and contribute to organisational success.
Overview
8
8
years of professional experience
Work history
Kindergarten teaching assistant
Bright Bee
Teresina, Brasil
2016.11 - 2017.06
- Supervised students inside and outside classroom to ensure safety.
- Assisted in designing activities aligned with educational centre's philosophy and principles.
- Observed student behaviour and activities within and outside classroom to provide support.
- Maintained order and cleanliness in workplace environment.
- Helped maintain clean classroom environment for optimal health and safety of students.
- Aided in preparing teaching materials to enhance learning experience for children.
- Promoted language development skills through reading and storytelling to engage students more effectively.
Owner
Coffee Shop
San Luis Potosí City, San Luis Potosí
2023.06 - 2025.03
- Created a strong brand identity through innovative marketing strategies.
- Managed daily operations, ensuring smooth running of the business.
- Delivered high standards of service by training all staff members thoroughly.
- Led team meetings to foster open communication and collaboration.
- Provided exceptional customer service, resulting in repeat business.
- Oversaw inventory management, preventing stock shortages or overages.
- Maintained compliance with industry regulations to avoid any legal issues.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
Gerencia
Puros Habanos
San Luis Potosí, San Luis Potosí
2022.09 - 2023.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Telemarketing agent
Universidad Marista
San Luis Potosí City, San Luis Potosí
2020.02 - 2022.03
- Generated reports on sales calls, complaints, claims, and service incidents.
- Prepared and memorised messages for selected clients.
- Communicated with clients to offer new services and products.
- Handled phone inquiries to address questions and provide requested information.
- Sold products and services through phone calls and other digital channels.
- Collected data on customer satisfaction with services.
- Scheduled appointments with interested clients based on availability.
- Maintained and updated the client database.
- Advised clients on available products and services.
- Resolved client questions and concerns.
Beauty salon worker
CYN salon
San Luis Potosí City, San Luis Potosí
2018.06 - 2019.03
- Provided personal and telephone customer service support.
- Assisted in aesthetic treatments for hands and feet.
- Performed basic hairdressing and cosmetic tasks.
- Supported hair colouring, styling, and updos in various salons.
- Completed professional training in beauty centres.
- Conducted hair washing and drying services.
- Delivered manicure and pedicure services to clients at beauty salon.
- Aided in promoting and launching new beauty products.
- Welcomed clients at salon and assigned appointment slots.
- Advised clients on skin aesthetic treatments.
- Executed hairstyles for weddings, parties, and other special events.
Education
Diploma of Higher Education - Journalism and Media Comunication
Griffith College
Dublin, Ireland 2025.09 - 2026.02
Licenciatura en Diseño de Imagen y del Bienestar - Imagen Personal
Universidad Marista de San Luis Potosí
San Luis Potosí, SLPLicenciatura en Lengua y Literatura hispanoamericana y - Lengua y Literatura
Universidad Autónoma de San Luis Potosí
San Luis Potosí, SLPTítulo de Bachillerato - Bachillerato
Instituto Tecnológico de Monterrey Campus San Luís
San Luis Potosí, SLPSkills
- Interpersonal leadership
- Data interpretation and analysis
- Second language teaching
- Telemarketing techniques
- Online research capability
- Transcription services
- Multilingual proficiency
- Bilingual research
Personal Information
- Nationality: Mexicana
- Marital status: Soltera
- Date of birth: 24/09/1998
Idiomas
English
Proficient (C2)
Portuguese
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Diploma of Higher Education - Journalism and Media Comunication
Griffith College
2025.09 - 2026.02
Owner
Coffee Shop
2023.06 - 2025.03
Gerencia
Puros Habanos
2022.09 - 2023.03
Telemarketing agent
Universidad Marista
2020.02 - 2022.03
Beauty salon worker
CYN salon
2018.06 - 2019.03
Kindergarten teaching assistant
Bright Bee
2016.11 - 2017.06
Licenciatura en Diseño de Imagen y del Bienestar - Imagen Personal
Universidad Marista de San Luis Potosí
Licenciatura en Lengua y Literatura hispanoamericana y - Lengua y Literatura
Universidad Autónoma de San Luis Potosí
Título de Bachillerato - Bachillerato
Instituto Tecnológico de Monterrey Campus San Luís