MARÍA JOSÉ ILLESCAS ÁLVAREZ
Acolman,Mexico
Summary
Experienced Customer Service Representative with 10 years providing excellent and impeccable phone customer service and support to the guest, always focused on customers satisfaction.
Strong qualified to deal with customers from different countries and backgrounds since I am multilingual.
Overview
11
11
years of professional experience
Work History
Sales Specialist
Intercontinental Hotels Group
01.2024 - Current
Understand guest´s needs and offer the correct hotel that match his/her requirements
Offer support to all guest and members on the reservation process
Offer an impeccable service to increase their loyalty and achieve sells
Travel Guide
Resort Condominiums International
09.2022 - 08.2023
Assist the members in booking all aspects of travel while selling products and services
Book Reservations, customercare support, sells
Customercare Service Representative
Intercontinental Hotels Group
03.2017 - 09.2022
Solving all kind of inquiries during reservation process, once the member is at the hotel or after check out
Negotiate with hotels and guest to address a claim regarding service and hotel facilities
Offer support to hotels and guests regarding the chain loyalty program
Enhance the relations between company, hotels and guests
Sales Specialist
Intercontinental Hotels Group
08.2013 - 03.2017
Understand guest´s needs and offer the correct hotel that match his/her requirements
Offer support to all guest and members on the reservation process
Offer an impeccable service to increase their loyalty and achieve sells
Education
International Relations
Universidad Nacional Autónoma De México
Mexico City12.2011
Skills
- Strong communication skills
- Proactive and always motivated to collaborate
- Meticulous and self-reliant
- Cooperative and reliable
- Hardworking and punctual
- Problem solving
Accomplishments
- Best Trilingual Sales Specialist 2015 at Intercontinental Hotels Group
- One month as a volunteer at Hostel Albania, in Tirane, Albania, 2023
- 9 months volunteering as a humanitarian interpreter for Tarjimly, 2024
lANGUAGES
English
Upper intermediate (B2)
Portuguese
Advanced (C1)
Turkish
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Personal Information
Timeline
Sales Specialist
Intercontinental Hotels Group
01.2024 - Current
Travel Guide
Resort Condominiums International
09.2022 - 08.2023
Customercare Service Representative
Intercontinental Hotels Group
03.2017 - 09.2022
Sales Specialist
Intercontinental Hotels Group
08.2013 - 03.2017
International Relations
Universidad Nacional Autónoma De México
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