María José Silva Galeas
Corporate Sales And Marketing
Huixquilucan
Summary
Over 15 years of hands-on experience in the hospitality industry, with expertise spanning sales and marketing, strategic planning, team leadership, and customer relationship management. Demonstrated success in designing and implementing effective sales strategies to drive revenue growth and enhance customer satisfaction. Proven leadership skills have guided teams to exceed revenue goals. Adaptable and diligent, excels in forging strong relationships with customers and stakeholders, ensuring long-term loyalty and business success.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
DIRECTOR, COMMERCIAL FRANCHISE MIDSCALE SUPPORT
MARRIOTT INTERNAIONAL
Mexico City
10.2023 - 03.2024
- Successfully oversaw and managed support functions for portfolio, leading to enhanced performance and profitability
- Developed and implemented strategies to align commercial franchise operations with overall business objectives, resulting in improved synergy and goal attainment
- Collaborated cross-functionally with sales, marketing, revenue, and field marketing departments to provide comprehensive support to portfolio, fostering teamwork and efficiency
- Designed and executed support programs tailored to franchise needs, resulting in improved performance metrics and consistent adherence to brand standards
- Drove initiatives that significantly contributed to success and growth of commercial portfolio, demonstrating strategic leadership, effective communication, and strong analytical skills.
PROPERTY MANAGEMENT DIRECTOR
LAS CATALINAS’ PROPERTY MANAGEMENT
Tamarindo, Guanacaste
07.2023 - 10.2023
- Successfully led team in achieving monthly goals for hotel, rental properties, and commercial businesses, contributing to overall revenue growth and customer satisfaction
- Led team that managed CRM system and customer satisfaction survey, resulting in improved communication with customers and enhanced service quality
- Secured new vendors through effective negotiations, expanding service offerings, and enhancing customer satisfaction levels
- Demonstrated resilience and problem-solving skills in effectively resolving challenging issues, ensuring smooth operations, and maintaining customer satisfaction.
SUB-DIRECTOR FOR LAS CATALINAS’ COLLECTION
LAS CATALINAS’ PROPERTY MANAGEMENT
Tamarindo, Guanacaste
01.2022 - 06.2023
- Led multifunctional team composed of Guest Services, Concierge, Guest Relations, Reservations (B2B), and Quality
- Successfully increased monthly revenue compared to the previous year, contributing to overall company growth
- Strategically reduced variable expenses, leading to improved profitability and cost-effectiveness
- Identified and onboarded new vendors with more competitive pricing, resulting in substantial savings for the company
- Implemented key procedures that significantly improved customer satisfaction and enhanced the quality of services offered.
MULTIPOPERTY DIRECTOR OF SALES
COSTA RICA MARRIOTT & LOS SUEÑOS
San José
07.2019 - 01.2022
- Groups and Events team leader: Increased year-over-year revenue by 7% while facing post-pandemic challenge recovery with resilience and strategic prowess, revitalizing client portfolio despite operating with reduced team.
- Took proactive stance, provided hands-on support to team, actively engaged in quoting, deal closure, and business development initiatives, translating into notable sales growth.
- Devised and executed market-tailored strategies to increase monthly lead generation efforts, solidifying competitive standing
- Played pivotal role in driving team achievements and sustaining growth amidst adversity.
DIRECTOR OF SALES AND MARKETING
TEGUCIGALPA MARRIOTT
Tegucigalpa
02.2018 - 06.2019
- Planned, organized, and controlled operations of sales, events, marketing, and reservations departments achieving excellent occupancy despite infrastructure renovations undertaken by competitor hotels in the same segment
- Optimized client portfolio across transient, contract, and group segments, securing top accounts
- Collaborated with the Brand, Marketing and Digital team to improve ROI, developing market-adapted strategies
- Conducted strategic visits to countries with high visitor volumes, forging valuable partnerships and acquiring new accounts.
COLLECTIONS MANAGER
BANCO FICOHSA
Tegucigalpa
05.2015 - 10.2017
- Managed extrajudicial portfolio, optimizing recovery rates, and improving overall performance
- Implemented robust processes, conducted audits, and restructured team roles for efficiency
- Designed and implemented customer service processes aimed at enhancing client satisfaction and retention.
COLLECTIONS MANAGER
CITIBANK
Tegucigalpa
08.2012 - 04.2015
- Managed extrajudicial portfolio, optimizing recovery rates, and improving overall performance
- Implemented robust processes, conducted audits, and restructured team roles for efficiency
- Designed and implemented customer service processes aimed at enhancing client satisfaction and retention.
SALES AND E-COMMERCE EXECUTIVE
MARRIOTT TEGUCIGALPA
Tegucigalpa
06.2010 - 07.2012
- Negotiated contracts, maintained, and increased market share through targeted marketing efforts
- Managed hotel websites as primary sales distribution channel, maximizing performance to drive sales.
RESERVATIONS AND E-COMMERCE EXECUTIVE
MARRIOTT TEGUCIGALPA
Tegucigalpa
09.2008 - 05.2010
- Optimized room prices, led strategic sales meetings, supervised call center operations
- Managed hotel websites as primary sales distribution channel.
RESERVATIONS ASSISTANT
MARRIOTT TEGUCIGALPA
Tegucigalpa
08.2005 - 08.2008
- Provided personalized service throughout reservations process, managed room distribution
- Handled corporate accounts and group bookings, conducted daily reviews for accuracy.
AT YOUR SERVICE (AYS)
MARRIOTT TEGUCIGALPA
Tegucigalpa
04.2004 - 08.2005
- Provided hospitality and assistance at hotel reception, telephone services, business center, and executive lounge.
Education
Master of Business Administration & Finance -
Universidad Nacional Autónoma De Honduras
Tegucigalpa, Honduras 01.2016 - 05.2018
Bachelor of Marketing -
Universidad Nacional Autónoma De Honduras
Tegucigalpa, Honduras 01.2004 - 05.2010
Skills
Exceptional Communication: Excellent communication skills, capable of effectively conveying ideas, instructions, and feedback to team members, stakeholders, and clients
Team Development: Skilled in nurturing talent and fostering culture of growth and development within teams, resulting in enhanced performance and morale
Collaborative Approach: Strong team player, adept at building and maintaining productive relationships across departments to achieve common goals and objectives
Exceptional Communication: Excellent communication skills, capable of effectively conveying ideas, instructions, and feedback to team members, stakeholders, and clients
Courses And Trainings
- REVENUE MANAGEMENT ONE YIELD CERTIFICATION – MARRIOTT INTERNATIONAL, 02/01/24
- LEAN & AGILE PROJECT MANAGEMENT DIPLOMA – UBBIQUO BUSINESS SCHOOL, 07/01/23
- THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE – LAS CATALINAS, 11/01/22
- CALA GOT STRATEGY, 05/01/19
- SALES FUNDAMENTALS - MARRIOTT, 10/01/18
- EFFECTIVE SUPERVISION – CITIBANK, 08/01/12
- ESSENTIAL SKILLS – MARRIOTT, 09/01/09
- EXCELLENCE TO SERVE – MARRIOTT, 06/01/05
Timeline
DIRECTOR, COMMERCIAL FRANCHISE MIDSCALE SUPPORT
MARRIOTT INTERNAIONAL
10.2023 - 03.2024
PROPERTY MANAGEMENT DIRECTOR
LAS CATALINAS’ PROPERTY MANAGEMENT
07.2023 - 10.2023
SUB-DIRECTOR FOR LAS CATALINAS’ COLLECTION
LAS CATALINAS’ PROPERTY MANAGEMENT
01.2022 - 06.2023
MULTIPOPERTY DIRECTOR OF SALES
COSTA RICA MARRIOTT & LOS SUEÑOS
07.2019 - 01.2022
DIRECTOR OF SALES AND MARKETING
TEGUCIGALPA MARRIOTT
02.2018 - 06.2019
Master of Business Administration & Finance -
Universidad Nacional Autónoma De Honduras
01.2016 - 05.2018
COLLECTIONS MANAGER
BANCO FICOHSA
05.2015 - 10.2017
COLLECTIONS MANAGER
CITIBANK
08.2012 - 04.2015
SALES AND E-COMMERCE EXECUTIVE
MARRIOTT TEGUCIGALPA
06.2010 - 07.2012
RESERVATIONS AND E-COMMERCE EXECUTIVE
MARRIOTT TEGUCIGALPA
09.2008 - 05.2010
RESERVATIONS ASSISTANT
MARRIOTT TEGUCIGALPA
08.2005 - 08.2008
AT YOUR SERVICE (AYS)
MARRIOTT TEGUCIGALPA
04.2004 - 08.2005
Bachelor of Marketing -
Universidad Nacional Autónoma De Honduras
01.2004 - 05.2010