Mara Karina Vicencio Espindola

Responsible to provide customer service in the complaints department of Qualitypost, an E-Commerce courier and logistics company situated in Monterrey.
Database management for suppliers.
Develop of KPIs to measure department performance.
Communication with suppliers by addressing issues related to unrecognized deliveries.
Management of intermediate Excel skills to accomplish tasks.
Implementation effective communication strategies with branches.
Monitor and track of investigations for unrecognized deliveries of branches.
Analysis of results and validation of investigations about unrecognized deliveries.
Presentation of weekly results of unrecognized deliveries.
Investigation and resolution customer inquiries and complaints quickly.
Daily report of unrecognized deliveries to the Contact Center department.

Utilized line balancing methods for improving production line control and performance.

Implemented effective production control and counting measures.

Executed a streamlined plan to meet production objectives.

Optimized quality control processes.

Implemented quality assurance measures.

Problem-solving resolution.

Ensured efficient personnel management.

Implemented the 5S method in production lines.

Resolved issues quickly to maintain productivity goals.

Validated checklist for machinery and equipment.

Enforced safety protocols and procedures to maintain a safe working environment for all team members.

• Adquirí habilidades en cría/cultivo de especies marinas, así como reproducción y engorda para producción comercial.

• Obtuve mi título y mi cédula profesional como Ingeniero Industrial y durante mi carrera adquirí conocimientos sobre herramientas de gestión de calidad y mejora continua, así como higiene y seguridad industrial, logística y cadena de suministro, procesos de manufactura, entre otros que me ayudaron a desarrollar habilidades en mi carrera profesional.