Hi, I’m
María Virginia Reyes
Bussines Administrador
México City
Summary
Dynamic Bilingual Customer Service Representative with 10 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
years of professional experience
5
years of post-secondary education
Work History
RCIMéxico City
Bilingual Customer Service Representative
10.2019 - Current
UNITECMéxico City
Customer Service Representative
05.2015 - 08.2017
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Sheraton Hacienda Del MarCabo San Lucas
Front Liner
11.2010 - 01.2015
Job overview
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
Family Dental Care Chicago Il.
Dental Assistant
01.1999 - 01.2005
Job overview
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Administración University México
Licenciatura from Carta De Pasante
07.1989 - 01.1994
Skills
Service recommendations
CRM Systems
Bilingual Spanish
Call center operations
Sales expertise
Timeline
Bilingual Customer Service Representative
RCI
10.2019 - Current
Customer Service Representative
UNITEC
05.2015 - 08.2017
Front Liner
Sheraton Hacienda Del Mar
11.2010 - 01.2015
Dental Assistant
Family Dental Care
01.1999 - 01.2005
Administración University
Licenciatura from Carta De Pasante
07.1989 - 01.1994