Marcela Landgrave Sandoval
Mexico City
Summary
Creative problem solver with over two years of experience in customer and partner success role who exceeded expectations in boosted customer retention, satisfaction, and overall value.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Helpware
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Resume Translation and Proof-reading Services,
Self-employed
10.2020 - 08.2023
- Gathered requirements from candidates with software and tech space background to develop a contextual understanding of the resume.
- Ensured effective candidate communication for smooth end-to-end project delivery.
- Completed translation projects with legal professionals and web development teams to ensure timely delivery without compromising translation quality.
- Training manuals translation for corporate safety and risk management regarding COVID guidelines.
Sales Representative and Partner Management
Industrias Lansa
12.2016 - 08.2023
- Handled customer inquiries and complaints, ensuring prompt resolution, and maintaining customer loyalty.
- Negotiated contracts and closed deals with clients.
- Generated nationwide leads by targeting and approaching potential customers.
- Managed in-store operations for efficient customer relationship management.
Education
Diploma - Translation
Universidad Intercontinental
Mexico City, Mexico02.2024
Skills
- Customer Success Management
- Complaint Handling
- Attention to Detail
- Adaptability
Timeline
Customer Support Representative
Helpware
10.2023 - Current
Resume Translation and Proof-reading Services,
Self-employed
10.2020 - 08.2023
Sales Representative and Partner Management
Industrias Lansa
12.2016 - 08.2023
Diploma - Translation
Universidad Intercontinental
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