Marcela Estrada
El Paso Texas
Summary
Focused warehouse professional experienced unloading, inspecting and storing merchandise using variety of lift equipment. Punctual and responsible team player with strong work ethic. Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in [spanish]. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
years of professional experience
Work History
Pallet Jack Operator
Amazon
12.2023 - 02.2024
- Operated equipment controls console for sorting, transferring and stacking pallets.
- Upheld high-quality standards in all aspects of work performance, consistently achieving targets for order accuracy and efficiency as a Pallet Jack Operator.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Transferred loaded pallets onto delivery or storage areas.
- Arranged packages on pallet according to size and weight.
Customer and Dispatching Service Representative
Prologistix
04.2022 - 08.2022
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Streamlined dispatch processes for improved efficiency and faster response times.
- Collaborated with team members to optimize workflow and deliver exceptional service consistently.
- Assisted colleagues as needed in various tasks leading to higher overall team performance.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Provided critical support during peak hours by efficiently coordinating resources to meet demand.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained updated and detailed records of calls in physical and electronic database.
Crew Member
McDonald´s
02.2022 - 04.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Accurately operated cash register to process customer payments.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
Busser
Julio's Mexican Grill
03.2021 - 10.2021
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted with bussing tables and cleaning up spills.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Del Valle High School
950 Bordeaux Dr El Paso Tx 7990706.2022
Skills
- Team building
- Decision-Making
- Material Loading and Unloading
- Flatbed Trailer Load Security
- Data Entry
- Pallet Coordination
- Maintaining records
- Warehouse Procedures
- Inventory Control
- Documentation
- Shipping procedures
- Critical Thinking
- Call Documentation
- Microsoft PowerPoint
- Call center experience
- Quality Control
- Administrative and Office Support
- Shipping and Logistics
- Warehousing functions
- Client Relations
- Calm Under Pressure
- Appointment Scheduling
- Microsoft Outlook
- spanish Fluency
- Customer satisfaction measurement
Bilingual Spanish
Fluent bilingual, its my first language.
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Pallet Jack Operator
Amazon
12.2023 - 02.2024
Customer and Dispatching Service Representative
Prologistix
04.2022 - 08.2022
Crew Member
McDonald´s
02.2022 - 04.2022
Busser
Julio's Mexican Grill
03.2021 - 10.2021
High School Diploma -
Del Valle High School
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