Marcela Varela Alcaraz
Finance And Public Accounting
Querétaro
Summary
Dynamic and adaptable professional with a strong background in customer service at The Walt Disney Company. Proven problem-solver skilled in managing high-volume transactions and inventory. Quick learner proficient in Microsoft Excel, committed to enhancing operations and delivering exceptional service in fast-paced environments. Team-oriented with a focus on achieving results.
Overview
2
2
years of professional experience
1
1
Language
Work History
Disney College Program
The Walt Disney Company
06.2025 - 08.2025
- POS systems, handling and counting cash, manage of large transactions.
- Customer service; hospitality.
- Heart of the House - Shippings, inventory management, stock room auditories, floor restock.
- Able to work in a fast paced environment and high volume of customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Receptionist
Seven Cycle
01.2025 - 05.2025
- Greeted incoming customers professionally and provided friendly, assistance.
- Responded to inquiries from possible and current customers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Zyclo Fitness Studio
01.2024 - 05.2024
- Facilitate communication among studio coaches.
- Provide in-person and online customer service.
- Make attendance records for both coaches and customers.
- Track and restock studio inventory.
- Coordinate scheduling, appointments, special events and classes quorums.
- Kept reception area clean and neat to give visitors positive first impression.
Bar Support
Hacienda "El Mestizo"
05.2023 - 07.2023
- Worked effectively in fast-paced environments.
- Worked flexible hours across night and weekend.
- Manage bar inventory, including glasses and silverware before and after the event.
- Keep the bar stocked during the whole event.
- Worked collaboratively with the waitresses to facilitate the service to customers.
Education
Finance And Public Accounting -
Universidad Anahuac Queretaro
Queretaro, Queretaro 05.2001 -
High School -
Instituto Kipling
Irapuato, Guanajuato 05.2001 -
Skills
Customer service
Problem-solving
Flexible and adaptable
Quick Learner
Microsoft Excel
Teamwork and collaboration
Timeline
Disney College Program
The Walt Disney Company
06.2025 - 08.2025
Receptionist
Seven Cycle
01.2025 - 05.2025
Receptionist
Zyclo Fitness Studio
01.2024 - 05.2024
Bar Support
Hacienda "El Mestizo"
05.2023 - 07.2023
Finance And Public Accounting -
Universidad Anahuac Queretaro
05.2001 -
High School -
Instituto Kipling
05.2001 -
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