Marcelino Padilla Morales
Zapopan
Summary
Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Avantive Solutions Mexico S De RL De Cv
04.2024 - 04.2024
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Costumer Service Representative
Herbalife Intercional De Mexico
09.2023 - 10.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer service orders promptly to increase customer satisfaction.
Back Office Executive
HCL Technologies Mexico
03.2023 - 08.2023
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Managed filing system, entered data and completed other clerical tasks.
- Reviewed reports produced by account management department to assess clients accounts and credentials.
Costumer service representative
AT&T Grupo Servicios Y Soporte S De Rl De Cv
05.2022 - 04.2023
- Responsible for costumer service and sales in a given sales point inside Walmart.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed and updated databases to handle customer data.
Bilingual costumer service representative
Alorica Contact Services Mexico
01.2021 - 03.2022
- In charge of costumer service and assistance through Amazon.com platform.
- Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.
- Maintained and managed customer files and databases.
- Assisted customers with Spanish and english-language inquiries in a timely and professional manner.
Bilingual costumer service representative
Teletech (Mexico City)
04.2019 - 11.2021
- Bilingual costumer service for Moneygram, assisting costumer service in any issue given by Moneygram platform, from editing information in wire transfer to cancellation and resending confirmation information.
Education
East Bakersfield High School -
High school
Orange view Jr highschool - undefined
Jr high
Skills
Additional Information
EXPERIENCe in costumer service both in person and in call center.
Timeline
Sales Associate
Avantive Solutions Mexico S De RL De Cv
04.2024 - 04.2024
Costumer Service Representative
Herbalife Intercional De Mexico
09.2023 - 10.2023
Back Office Executive
HCL Technologies Mexico
03.2023 - 08.2023
Costumer service representative
AT&T Grupo Servicios Y Soporte S De Rl De Cv
05.2022 - 04.2023
Bilingual costumer service representative
Alorica Contact Services Mexico
01.2021 - 03.2022
Bilingual costumer service representative
Teletech (Mexico City)
04.2019 - 11.2021
East Bakersfield High School -
High school
Orange view Jr highschool - undefined
Jr high
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