Marcelo Garcia
Monterrey
Summary
Bilingual HR Analyst, Executive Concierge, and former language teacher with strong interpersonal skills, customer service excellence, and HR expertise. Skilled at motivating, educating, and driving results through effective collaboration.
Overview
6
6
years of professional experience
Work History
Executive Concierge
Grupo MinBar
07.2024 - Current
- Coordinated executive meetings with meticulous attention to detail, achieving a 98% satisfaction rate among top clients.
- Managed VIP travel arrangements, including first-class flights, luxury accommodations, and exclusive transport, ensuring 100% on-time performance.
- Organized premium leisure experiences, such as golf tee times, yacht charters, and jet ski rentals, boosting client retention by 20%.
- Delivered personalized concierge services, including exclusive dining and event access, consistently exceeding client expectations.
International Health and Benefits Project Manager
Willis Towers Watson
07.2023 - 07.2024
- Provide data analysis, reports, and presentations; update project trackers and collaborate with consultants and brokers for status updates.
- Manage and update clients' benefits data, ensuring accuracy and timely delivery, while supporting technology implementation.
- Assist in leveraging WTW's proprietary technology to enhance client value.
- Support advice on employee benefits for multinational clients' headquarters.
- Coordinate multi-country projects, including benchmarking, cost-saving initiatives, and governance processes.
- Stay informed on legislative and market changes to identify client issues.
HR Data Analyst
Sealed Air
06.2020 - 07.2023
- Support HR data inquiries by resolving policy and transactional issues related to SuccessFactors HRIS.
- Address inquiries from employees, managers, and internal HR teams in the US and Canada.
- Provide tier 1 and 2 employee support.
- Audit and process position and data change requests in the HR system.
- Perform HR administrative tasks.
- Recommend process and technology improvements based on customer feedback.
HR Benefits & Compensation Analyst|
Microsoft
08.2018 - 03.2020
- Ensure efficient service delivery by resolving inquiries within SLA based on priority and complexity.
- Keep Knowledge Base content updated on policies, procedures, and FAQs while sharing expertise within the team.
- Strive for high customer satisfaction while minimizing complaints in HR operations for 72,000+ US employees.
- Enhance proficiency with help desk tools like CRM and SAP.
Education
Bachelor of Science - Psychology
University of Texas
Edinburg, TexasBachelor of Arts - Spanish Language And Literature
University of Texas
Edinburg, TexasSkills
- Excellent time management
- Hospitality industry experience
- Effective multitasking
- Event planning proficiency
- Customer service expertise
- Fluent in multiple languages
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Czech
Intermediate (B1)
Timeline
Executive Concierge
Grupo MinBar
07.2024 - Current
International Health and Benefits Project Manager
Willis Towers Watson
07.2023 - 07.2024
HR Data Analyst
Sealed Air
06.2020 - 07.2023
HR Benefits & Compensation Analyst|
Microsoft
08.2018 - 03.2020
Bachelor of Science - Psychology
University of Texas
Bachelor of Arts - Spanish Language And Literature
University of Texas
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