Seasoned IT Expert with extensive experience in ITIL framework. Skilled in business analysis, root cause identification, risk assessment, and stakeholder management. Proven track record in aligning IT operations with business goals, leading process improvements, minimizing service disruptions through structured change and problem management practices. Adept at coordinating cross-functional teams, leveraging Agile methodologies, and driving continuous service improvement within banking environments along with multicultural, multidisciplinary and multinational teams.
Professional with strong experience in managing IT incidents and ensuring business continuity. Skilled in problem-solving, crisis management, and communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in ITIL frameworks, root cause analysis, and stakeholder engagement. Reliable, strategic thinker with proactive approach to incident resolution.