Marco Breton Castañeda
Tijuana
Summary
Dynamic seventh-semester International Business student with a strong interest in travel services, hotel reservations, and tourism sales. Proactive and adaptable, with the ability to perform effectively in multicultural, customer-focused environments. Skilled in communication, teamwork, and client relationship management, with a results-driven approach to optimizing bookings, increasing revenue, and delivering high-quality travel experiences. Seeking an opportunity to apply academic knowledge and sales expertise within a travel agency or hospitality-focused organization committed to service excellence and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Pueblo Bonito Resorts
01.2023 - 01.2026
- Pueblo Bonito Resorts – Vacation Ownership Sales Representative (2023–2026)
Served as a timeshare sales agent for a luxury hotel chain with all-inclusive resorts across Mexico, including Cabo San Lucas, Mazatlán, and San Miguel de Allende. Responsible for presenting vacation ownership programs to international clients, managing reservations and tour schedules, and building long-term guest relationships. Successfully promoted premium travel experiences through consultative sales, negotiation, and personalized service, contributing to revenue growth and high customer satisfaction. - Developed strong customer relationships to enhance guest satisfaction and loyalty.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Collections Agent
CCSI
Tijuana, Baja California, Mexico
01.2019 - 01.2020
- CCSI (Jan 2019-2020) is a call center services company that offers the best Nearshore Call Center Solutions, with strategically located centers in Tijuana (minutes from San Diego, California), Mexico City, and Guadalajara. Our core business is to help you establish a high-performance yet cost-effective Nearshore Contact Center in Mexico.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Resolved customer complaints effectively, improving retention rates
- Assisted call-in customers with questions and orders.
Education
High School -
CETYS Universidad
Tijuana, Baja California, MéxicoDegree - International Business
CETYS Universidad
Tijuana, Baja California, México06.2026
Skills
- Public speaking
- Bilingual fluent at spanish & english
- Customer engagement
- Salesmanship
- Patience and resilience
- Advance excel
- Excellent communication
Websites
Certification
- Certification in international labor law from Anahuac University
- Google ads
Languages
English
Advanced (C1)
Timeline
Customer Sales Representative
Pueblo Bonito Resorts
01.2023 - 01.2026
Collections Agent
CCSI
01.2019 - 01.2020
High School -
CETYS Universidad
Degree - International Business
CETYS Universidad