Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marco Antonio Camacho Granados

Business Analyst
Aguascalientes

Summary

Goal-Oriented Business Analyst with an experience of 9 years of customer service experience and Analyst abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving projects.

Overview

11
11
years of professional experience

Work History

Senior Business Analyst

Wizeline
3 2023 - Current
  • Collaborated with key stakeholders to gather and prioritize requirements for a critical software implementation project, ensuring successful delivery on time and within budget.
  • Assisted in the documentation of intricate business processes, workflows, and use cases, contributing to the development of a comprehensive process repository.
  • Collaborated with cross-functional teams to gather and document technical requirements for system enhancements and process improvements.
  • Conducted rigorous user acceptance testing (UAT) and provided valuable feedback to the development team, ensuring the successful delivery of high-quality IT solutions.

Senior Business Analyst

Aspire Systems
09.2022 - 03.2023
  • Collaborated with stakeholders from retail and warehousing departments to gather and analyze functional and non-functional requirements.
  • Analyzed current systems and processes related to point-of-sale (POS) systems, inventory management, customer relationship management (CRM), and warehouse operations.
  • Worked closely with technical teams to ensure that requirements were translated effectively into IT solutions tailored to the retail and warehousing environment.
  • Managed project backlogs and milestones, ensuring that deliverables were met on time and within budget constraints, with a focus on enhancing retail and warehouse operations.

Lead Business Analyst

BenchMark ESG| Gensuite
07.2018 - 09.2022


  • Spearheaded the development of cloud-oriented applications catering to diverse industries, including media entertainment, Environmental Health and Safety (EHS), and data migration projects, collaborating closely with stakeholders to elicit and comprehend requirements for advanced and long-haul projects.
  • Led the creation and review of comprehensive product roadmaps aligned with stakeholder objectives and development team capabilities, ensuring strategic alignment and project success across multiple domains.

Requirements Management:

  • Defined requirements and user stories tailored to the unique needs of projects in media entertainment, EHS, and data migration, leveraging expertise in AWS migration and cloud technologies to drive efficient and scalable solutions.
  • Assigned specific priority levels to tasks based on resource availability and team proficiency, facilitating effective resource allocation and maximizing project outcomes across diverse domains.

Agile Project Management:

  • Employed Agile and Scrum methodologies to drive project execution across various industries, conducting regular ceremonies to assess project status and review ticket assignments.
  • Utilized Atlassian tools such as Jira and Confluence to facilitate collaboration and transparency within the team, ensuring alignment with project timelines and objectives across media entertainment, EHS, and data migration projects.

KPI and BI Implementation:

  • Implemented key performance indicators (KPIs) and business intelligence (BI) solutions using Tableau across multiple domains, enabling stakeholders to gain actionable insights into project performance and business metrics.
  • Developed interactive dashboards and reports to visualize data and facilitate informed decision-making, driving continuous improvement and optimization initiatives across media entertainment, EHS, and data migration projects.

Lead Buyer

Softtek
02.2015 - 06.2018
  • Managed and optimized daily operations within the procurement department to enhance efficiency and profitability within retail and warehousing environments.
  • Maintained optimal stock levels of essential items and efficiently processed purchase orders to ensure seamless inventory management. Utilized Tableau to analyze sales trends and store performances, generating actionable insights for maximizing results in retail and warehouse settings.
  • Performed billing activities and accurately recorded data in systems like Oracle R12 and SAP, ensuring precise financial documentation within retail and warehousing contexts.
  • Offered guidance and support to requesters and suppliers regarding purchase requisitions, orders, goods receipts, and accounts payable inquiries, expediting invoice processing and payment processes to facilitate smooth operations in retail and warehousing operations.


Customer Service Representative

Teleperformance
02.2013 - 11.2014
  • Educated customers on promotions to enhance sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Education

Bachelor Not Concluded - Philosophy

Universidad Autonoma De Aguascalientes
Aguascalientes, Ags.

Skills

    Data analysis

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Timeline

Senior Business Analyst

Aspire Systems
09.2022 - 03.2023

Lead Business Analyst

BenchMark ESG| Gensuite
07.2018 - 09.2022

Lead Buyer

Softtek
02.2015 - 06.2018

Customer Service Representative

Teleperformance
02.2013 - 11.2014

Senior Business Analyst

Wizeline
3 2023 - Current

Bachelor Not Concluded - Philosophy

Universidad Autonoma De Aguascalientes
Marco Antonio Camacho GranadosBusiness Analyst