Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARCO FRIAS

Technical Support Enginner
CDMX

Summary

Accomplished Technical Support Engineer with a proven track record at Straumann Group for almost 7 years, adept in providing top-notch technical and troubleshooting support across various digital solutions products such as AG milling machines, Rapid Shape & Espectra 3D printers, DW and 3Shape IO scanners. Skilled in both technical problem-solving and system troubleshooting, I excel in enhancing customer satisfaction and resolving complex issues efficiently. Demonstrates strong technical acumen and exceptional communication abilities.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Technical Support Engineer

Straumann Group
09.2017 - Current
  • Provided remote technical assistance to clients, ensuring timely resolution of software and hardware concerns all Digital Solutions from CCS division at Straumann Group .

Tech Support and Sales Engineer

IVOCLAR VIVADENT
10.2015 - 09.2016

Technical Support and Sales for all CAD-CAM solutions in Dentistry area.

Regional Technical Specialist

Stratasys
09.2014 - 09.2015

Tech Support to distributors and end-customers for all 3D Ssys printers in LatAm region.

Education

Bachelor of Science - TECHNICS

INSTITUTO POLITECNCIO NACIONAL
CDMX, MEXICO
05.2001 -

Skills

    Technical Support

    Technical Troubleshooting

    System Troubleshooting

    Problem-Solving

Certification

AMANN GIRRBACH PRODUCTS

Timeline

AMANN GIRRBACH PRODUCTS

06-2024

Technical Support Engineer

Straumann Group
09.2017 - Current

Tech Support and Sales Engineer

IVOCLAR VIVADENT
10.2015 - 09.2016

Regional Technical Specialist

Stratasys
09.2014 - 09.2015

Bachelor of Science - TECHNICS

INSTITUTO POLITECNCIO NACIONAL
05.2001 -

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MARCO FRIASTechnical Support Enginner