Summary
Overview
Work History
Education
Skills
Timeline
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Marco Antonio Perea Patiño

Marco Antonio Perea Patiño

Agente De Atención A Clientes
Ecatepec

Summary

Driven and empathetic professional with extensive experience in customer service and education, notably at Teleperformance. Excelled in complaint handling and problem resolution, enhancing customer satisfaction and loyalty. Demonstrated exceptional teaching abilities at Quick Learning, significantly improving student comprehension and motivation. Skilled in call control and employing innovative teaching methods, achieving remarkable results in customer and student engagement.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Agent

Teleperformance
11.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

English Teacher

Quick Learning
11.2017 - 11.2021
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Supported student skill development in alignment with personal and academic goals.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.

Education

English Certificate "B2" - English-as-a-Second-Language Education

CELEX
Ecatepec, México, Mexico
05.2001 -

High School Diploma -

CECyT 3 "Estanislao Ramirez Ruiz"
Ecatepec, México, Mexico
05.2001 -

Skills

  • Customer Service
  • Call Control
  • Information Verification
  • Complaint Handling
  • Empathetic and genuine
  • Customer Complaint Resolution
  • Problem Resolution
  • Call center experience
  • Inbound Customer Service

Timeline

Customer Service Agent

Teleperformance
11.2021 - Current

English Teacher

Quick Learning
11.2017 - 11.2021

English Certificate "B2" - English-as-a-Second-Language Education

CELEX
05.2001 -

High School Diploma -

CECyT 3 "Estanislao Ramirez Ruiz"
05.2001 -

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Marco Antonio Perea PatiñoAgente De Atención A Clientes