Marco Victoria
Summary
Motivated professional with a strong background in customer service. Excellent communication and teamwork abilities, along with demonstrated leadership capabilities. Adept at delivering exceptional customer experiences and fostering positive relationships. Seeking opportunities to leverage my expertise and contribute to the success of a dynamic organization. Knowledgeable Bilingual Teacher with 5 years of experiences. Successful in technology integration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Teacher
Base Lang Venezuela
Remote Job
02.2023 - 08.2023
- Improved language proficiency by incorporating engaging activities and real-world examples in lessons.
- Developed strong rapport with students, resulting in a positive learning environment and increased student participation.
- Addressed individual learning needs through differentiated instruction, leading to higher student achievement levels.
- Enhanced cultural understanding among students by incorporating diverse texts and materials into the curriculum.
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Utilized various assessment methods to track student progress, identifying areas for improvement and adjusting instructional strategies accordingly.
- Provided constructive feedback on student work, fostering growth and development in both language acquisition and content knowledge.
- Participated in ongoing professional development opportunities to stay current with best practices in bilingual education and improve teaching skills.
- Organized extracurricular activities related to the target languages spoken in class, providing additional opportunities for students to practice their skills outside of the classroom setting.
- Kept detailed records of student progress and attendance.
Data Entry
Ven America Partnership - Oved5Group (NY)
Remote Job, Venezuela
03.2022 - 09.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Costumer Service Agent
American Airlines INC, - Venezuela
Venezuela
05.2013 - 08.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Arts - Law (Pre-Law)
Universidad Santa Maria
Venezuela07.2025
Skills
- Project-Based Learning
- Standardized Testing
- Technology Integration
- Cultural Awareness
- Data Analysis
- Conflict Resolution
- Critical Thinking
- Teaching Strategies
- Active Listening
- Peer Collaboration
- Organizational Skills
- Team Building
- Online Teaching
Activities And Interests
Travel, great food, Netflix, Movie theater, beach, Dog lover, Hangout with friends.
Accomplishments
- Achieved wow teacher 3 times in a row, through effectively gathered with 95% successful classes, student progress sheet, DRS teachers sheet.
Marco Victoria
Maintaining accurate useable data information in Blue Cherry software. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Generate reports, store completed work in designated locations. Review data for deficiencies or errors. Passenger assistance at a ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats. Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. Processes ticket changes and books reservations. Ensures the Federal Aviation Administration (FAA), company and airport regulations. Enforces safety and security measures. Gate agent at the boarding process to the aircraft. Resolved boarding process conflicts and passengers' complaints. Implements standard procedures during overbooked, irregular flights and denied boarding situations. Performs other related duties as required. Data Entry, Data Analysis, Blue Cherry Software.
Certification
- BlueCherry software 30/08/2022
- HyperExcel, HyperExcel - Dashboard and Management Indicators 02/19/2022
- Alternative Interview Method AIM - Transportation Security Administration's approved Security Program Amendment AALA 12 01D. 10/15/2015
- SABRE software- 09/30/2019
Languages
English
Upper intermediate (B2)
Timeline
Bilingual Teacher
Base Lang Venezuela
02.2023 - 08.2023
Data Entry
Ven America Partnership - Oved5Group (NY)
03.2022 - 09.2022
Costumer Service Agent
American Airlines INC, - Venezuela
05.2013 - 08.2019
Bachelor of Arts - Law (Pre-Law)
Universidad Santa Maria