Summary
Overview
Work History
Education
Skills
Timeline
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Marco Antonio Alba Gallegos

Ciudad Delicias, Chihuahua,CHH

Summary

Proven Sales Specialist with a track record of enhancing customer satisfaction and expanding client bases, notably at One Star. Skilled in client relations and persuasive sales presentations, adept at addressing customer needs and boosting sales through expert product recommendations. Achieved significant repeat business by excelling in technical support and resilience under pressure.

Overview

1
1
year of professional experience

Work History

Sales Agent

When And Where Agents
01.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Sales Specialist

One Star
05.2023 - 12.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Car Reservations

Telvista Call Center
03.2023 - 06.2023
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Developed strong relationships with clients, leading to repeat bookings and referrals.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.

Education

High School Diploma -

C.T.U.M
Ciudad Delicias, Chihuahua, Mexico
06.2016

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Call Control
  • Resilience Under Pressure
  • Sales Presentations
  • Persuasion techniques

Timeline

Sales Agent

When And Where Agents
01.2024 - Current

Sales Specialist

One Star
05.2023 - 12.2023

Car Reservations

Telvista Call Center
03.2023 - 06.2023

High School Diploma -

C.T.U.M

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Marco Antonio Alba Gallegos