Marco Antonio Garibay Avalos
Ciudad Juárez, Chihuahua,CHH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PolyGroup
10.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed orders, returns, and refunds accurately, adhering to company
policies. - Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Health Insurance Specialist
Zahoree
05.2023 - 07.2024
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Result Strengthened data security measures by collaborating closely with IT department on system improvements for confidential client information storage.
Insurance Verification Supervisor
El Paso Sleep Center
03.2021 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Supervisor
Alorica Contact Center
09.2018 - 05.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Administrator
Alimentos Con Sabor
02.2014 - 02.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Hospitality Administration And Management
Universidad Autonoma De Ciudad Juarez
Ciudad Juárez, Chihuahua, MexicoIndustrial Engineering
Universitad Tecmilenio
Ciudad Juárez, Chihuahua, Mexico04-2026
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Staff education and training
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
PolyGroup
10.2024 - 12.2025
Health Insurance Specialist
Zahoree
05.2023 - 07.2024
Insurance Verification Supervisor
El Paso Sleep Center
03.2021 - 04.2023
Customer Service Supervisor
Alorica Contact Center
09.2018 - 05.2019
Administrator
Alimentos Con Sabor
02.2014 - 02.2018
Hospitality Administration And Management
Universidad Autonoma De Ciudad Juarez
Industrial Engineering
Universitad Tecmilenio
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