Marco Antonio González Rojina

• I ensured that tenants had a comfortable and well-maintained living experience, contributing to the property's overall appeal and functionality.
• Coordinated maintenance and supervised appointments.
• Managed guest cards and organized property showings.
• Handled administrative tasks to maintain accurate records.

• Conducted outbound and cold calls to manage Google AdWords campaigns.
• Assisted customers in campaign setup, management, and optimization.
• Analyzed campaign performance and provided recommendations.
• Built and maintained strong client relationships.
• Customer Retention: Conducted follow-up calls to ensure customer satisfaction, address any concerns, and offer additional services or campaign refinements.
• Developed customized account strategies for each client, ensuring a personalized approach to their needs.

• Provided customer service for BestBuy USA.
• Followed-up on purchase orders and updated personal data.
• Mentored floor team members and generated training improvement ideas.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and offering detailed information about products and order statuses.

• Delivered efficient customer service via telephone and live chat.
• Maintained and updated company data through Salesforce.
• Supported QA (Quality Assurance) projects to improve service quality and developed a QA strategy to improve the relationships with the customers and partners through outstanding customer service and data management .
• Mentored colleagues and collaborated with other departments on QA-related matters.

• Provided Level 1 IT support , including password changes and minor error resolutions.
• Assisted users remotely through Desktop Director .
• Tracked tickets in ServiceNow and organized customer data for reporting.
• Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.

RE-ENTRY

Performed the same activities as the previous buyer role from period of 2014-2015.

• Provided telephone assistance for international money transfers.
• Enhanced activity distribution among colleagues.
• Managed customer databases and organized data for reporting.
• Answered emails from customers following up by this via, informing and/or follow up in their request.

• Approved and analyzed indirect material purchases for General Electric's Oil & Gas Artificial Lift area using SAP and other internal tools.
• Monitored suppliers, managed billing, and updated supplier data.
• Trained new colleagues and supported supervisors with administrative tasks.
• Created efficient reporting methods using Excel and Tableau.
• Completed Yellow Belt course in Six Sigma .
• Communicated performance updates to supervisors and customer management teams.

• Delivered exceptional customer service via telephone.
• Assisted with basic troubleshooting and promoted additional services.
• Maintained communication with supervisors and QA teams, participated in calibrations and feedback sessions.
• Mentored other agents and supported supervisors with administrative tasks.

• Directed excellent customer service, selling high-quality and uniquely designed products.
• Presented items to inform customers about their characteristics and uses, stimulating purchasing interest.
• Managed sales, orders, and payment processes.