Marco Antonio López Cortes
Accounts Payable Analyst
Monterrey
Summary
Precise Accounts Payable Specialist with 6 years + of experience working with recurring consolidated and non-consolidated accounts. Skilled at fixing account and data discrepancies with professionalism and using multiple softwares. Proven history of resourcefulness, accuracy and extensive knowledge of OTC/Accounts Payable.
Overview
10
10
years of professional experience
Work History
Accounts Payable Analyst
Structure Works CA, S De RL De CV
01.2024 - Current
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Contributed to financial reporting accuracy by reconciling accounts payable general ledger accounts monthly.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Implemented paperless invoicing system to reduce environmental impact and improve document organization.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Provided cross-functional support for other finance departments as needed, fostering a cohesive team environment.
Accounts Receivable Sr Analyst
Genpact IT Services and Consulting
Monterrey
01.2022 - 01.2024
- Generate accounting strategies for Eaton in the resolution of disputes and chargeback problems with internal and external clients, managing a portfolio of 83 client's top clients and a total AR of $8M USD
- Oversee weekly and monthly billing and collection activities for new and existing customers while maintaining accuracy of money entered the appropriate related account
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Help on the creation of a new Genpact Site in Queretaro as well as assisting and participating on the transition of AR from Queretaro to Monterrey
- AR decrease from $8M to $5M.
Reconciliation Sr Analyst
Genpact IT Services and Consulting
Monterrey
01.2022 - 11.2022
- Deep analysis to accounts, creating a reconciliation for it identifying multiple possible issues that may generate open AR, UAC (Unapplied cash), Overpayments or disputes
- Verification of remit information, as well as other banking activities from the customer
- Contact customer and collector to notify the resolution of the recon, generate an action plan to fix the account and/or the multiple issues the account presents
- Participated in the transition of AR from India to Mexico
- SOP creation for the process
- Unapplied cash decrease in a 38%.
Disputes Sr Analyst
Johnson Controls Industrial Machinery Manufacturing
Monterrey
01.2019 - 01.2021
- Investigates and analyzes customer disputes and summarizes the results to manage dispute communications in internal systems, including financial categorization
- Plan collaborative internal discussion meetings to resolve customer billing disputes, ensuring prompt resolution of any credit or rebilling payments
- Participated on the creation of the area
- SOP, SLA and KPI creation.
Billing Sr Analyst
Johnson Controls Industrial Machinery Manufacturing
Monterrey
01.2019 - 06.2020
- Oversee billing processes day-to-day based on measurable KPI's, guaranteeing a timely reaction to any unachieved objective, managing over 200 Clients and a total of 1,200 invoices per month
- Generate initiatives to improve profitability through continuous improvement and cost optimization according to the established policies
- Ensure external partners and regional partners receive accurate and timely information that leads to a better customer relationship
- Participated on USA to Mexico transition.
Customer Service Team Lead
Arvato Customer service and IT Service
Monterrey
01.2015 - 10.2018
- Monitoring the performance of the activities ensuring the timely reaction to any missed KPI, as well as send and update the Monthly/Weekly/daily KPI reports
- Help agents improving the customer service as well as attend the escalations the team may be having
- Provide customer focused desk side support and delivery hardware break fix solutions, by diagnosing and resolving IT hardware and software problems.
Education
Bachelor´s degree in Business Management - undefined
Tec Milenio
Skills
Salesforce
Timeline
Accounts Payable Analyst
Structure Works CA, S De RL De CV
01.2024 - Current
Accounts Receivable Sr Analyst
Genpact IT Services and Consulting
01.2022 - 01.2024
Reconciliation Sr Analyst
Genpact IT Services and Consulting
01.2022 - 11.2022
Disputes Sr Analyst
Johnson Controls Industrial Machinery Manufacturing
01.2019 - 01.2021
Billing Sr Analyst
Johnson Controls Industrial Machinery Manufacturing
01.2019 - 06.2020
Customer Service Team Lead
Arvato Customer service and IT Service
01.2015 - 10.2018
Bachelor´s degree in Business Management - undefined
Tec Milenio
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