Marco Antonio Muñoz Loaiza
Morelia, Michoacan De Ocampo
Summary
Im an enthusiastic organized and proactive person that can learn fast and provide good insight on any matter related to the job.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Afiaxa S.A
05.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls (30) with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Junior Analyst
Mastercard
01.2019 - 06.2022
- Provided administrative support to senior analysts and department professionals.
- Generated monthly forecasting information to contribute to executive reports.
- Developed diagrams to describe and lay out logical operational steps.
- Investigated system issues and implemented resolutions to reduce downtime.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Made a project that required to review more than 3000 customers in which i personally reviewed over 1200
Customer Representative
Eficasia
09.2016 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
High School Diploma -
Lazaro Cardenas Del Rio
Morelia, Michoacan05.2005
Skills
- Information Security
- Call Management
- Data Collection
- Product Knowledge
- Complaint Resolution
- Customer Service
- Technical Support
- Microsoft Office Suite
- Microsoft Outlook
- Report Creation
- Staff Training
- Computer Proficiency
- Documentation
- Active Listening
- Research Abilities
- Comparative Analysis
Languages
Spanish
Advanced (C1)
English
Intermediate (B1)
Timeline
Customer Service Representative
Afiaxa S.A
05.2023 - 11.2023
Junior Analyst
Mastercard
01.2019 - 06.2022
Customer Representative
Eficasia
09.2016 - 12.2016
High School Diploma -
Lazaro Cardenas Del Rio
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