Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative
Marcos Inzunza

Marcos Inzunza

Director Of Operations
Hermosillo

Summary


Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Director of Operations

Emerging Global Services
03.2021 - Current
  • Oversee daily operations across multiple Campaigns & Projects, ensuring seamless coordination and efficient execution of tasks within our Call Center.
  • Defined, implemented, and revised operational policies and guidelines with existing clients & prospects.
  • Weekly and Monthly client meeting to provide update on current KPI to align with our clients needs, working on maintaining quality based on our agreement & SOW.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Coordinate Operations status for our 3 locations in Mexico, in conjunction with our CEO & CEO.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.

Operations Manager

Support Services Group SSG
09.2016 - 03.2021
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.

Education

No Degree - First Aid Respondent

Red Cross
Culiacan

No Degree - English As A Second Language

Universidad UNO
Hermosillo, Mexico
05.2001 -

High School Diploma -

Coelgio De Bachilleres
Culiacán, Mexico
05.2001 -

Skills

Strategic planning and execution

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of 600+ in the planning, hiring, training & execution of one our larger single projects in the call center bussiness.

Interests

Music & Clasical Piano

Traveling to new cities and countries

Baseball

Timeline

Director of Operations

Emerging Global Services
03.2021 - Current

Operations Manager

Support Services Group SSG
09.2016 - 03.2021

No Degree - English As A Second Language

Universidad UNO
05.2001 -

High School Diploma -

Coelgio De Bachilleres
05.2001 -

No Degree - First Aid Respondent

Red Cross

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Marcos InzunzaDirector Of Operations