Music & Clasical Piano
Marcos Inzunza
Director Of Operations
Hermosillo
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Director of Operations
Emerging Global Services
03.2021 - Current
- Oversee daily operations across multiple Campaigns & Projects, ensuring seamless coordination and efficient execution of tasks within our Call Center.
- Defined, implemented, and revised operational policies and guidelines with existing clients & prospects.
- Weekly and Monthly client meeting to provide update on current KPI to align with our clients needs, working on maintaining quality based on our agreement & SOW.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Coordinate Operations status for our 3 locations in Mexico, in conjunction with our CEO & CEO.
- Established and monitored quality assurance standards to achieve operational excellence.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Operations Manager
Support Services Group SSG
09.2016 - 03.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
No Degree - First Aid Respondent
Red Cross
CuliacanNo Degree - English As A Second Language
Universidad UNO
Hermosillo, Mexico 05.2001 -
High School Diploma -
Coelgio De Bachilleres
Culiacán, Mexico 05.2001 -
Skills
Strategic planning and execution
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of 600+ in the planning, hiring, training & execution of one our larger single projects in the call center bussiness.
Interests
Traveling to new cities and countries
Baseball
Timeline
Director of Operations
Emerging Global Services
03.2021 - Current
Operations Manager
Support Services Group SSG
09.2016 - 03.2021
No Degree - English As A Second Language
Universidad UNO
05.2001 -
High School Diploma -
Coelgio De Bachilleres
05.2001 -
No Degree - First Aid Respondent
Red Cross
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