Marcos Rojas Ibañez
Bilingual Sales Representative
La Magdalena Tetela Morelos
Summary
Bilingual sales, expert with fluency in english and spanish, professional with solid background in customer engagement and relationship management. Known for strong focus on team collaboration and delivering results. Skilled in communication, negotiation, and adapting to changing market needs.
Overview
7
7
years of professional experience
Work History
Bilingual Sales Representative
Porch
09.2023 - 09.2025
- Handling inbound and outbound calls by engaging with the customers and successfully selling multiple services in a single call
- I consistently use active listening, ask discovery questions and reassure customers that they are speaking with the right person to address their needs
- For example, while working in the moving process area, I assisted customers who called to set up utility services for their new property
- At the same time, I offered to transfer other services such as internet, cable, and home phone. Once those were set up, I would offer warranties for renters, homeowners, or landlords, and then cover insurance, mail forwarding, and moving trucks.
- I would create a sense of urgency for customers to buy security services
Sales and Customer Service
BPO
06.2021 - 03.2022
- Cold calling to customers that have clicked on a website for solar panels
- Collaborated with sales and qualifying the customer by knowing their monthly bill in electricity
- Coordinated effectively with the sales department to transfer highly profiled prospects
- Took from 50 to 80 calls daily and transferring from 15 to 20 calls daily
Bilingual Real Estate Agent
Thaler Real Estate
05.2018 - 11.2020
- Advertised client properties through websites, social media, and real estate platform and CRM tools.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
High School Diploma -
Rancho High School
California 05.2001 -
Skills
- Intuitive
- Dedicated
- Hard worker
- Responsible
- Active listener
- Empathic
- Problem Solver
- Energetic
Timeline
Bilingual Sales Representative
Porch
09.2023 - 09.2025
Sales and Customer Service
BPO
06.2021 - 03.2022
Bilingual Real Estate Agent
Thaler Real Estate
05.2018 - 11.2020
High School Diploma -
Rancho High School
05.2001 -