MARCOS SAÚL HERNÁNDEZ FONSECA
Tlalnepantla
Summary
Dynamic professional skilled in thriving under pressure to deliver effective solutions and consistently achieve positive targets that enhance service level agreements (SLAs). Proven track record of fostering a positive customer experience while leading high-performance teams. Committed to driving results through strategic problem-solving and a collaborative approach. Passionate about leveraging expertise to contribute to organizational success and elevate team performance.
Overview
9
9
years of professional experience
Work History
Sr Operation Manager
Mercado Libre Fulfillment
Cuautitlán, México, México
12.2024 - Current
- Manage IB & OB Operation (implement and standardize scalable operational processes, that support order fulfillment, inventor accuracy, and ecommerce efficiency.)
- Track and analyze key performance indicators (KPI´s) such as fill rate, inventory availability, order delivery times, in-out time, outbound net productivity, available time, extended idle time and service level accuracy.
- Drive continuous improvement initiatives to reduce operational friction and enhance cross-functional coordination.
- Partner with demand planning, supply chain customer service commercial, marketing teams and sales and operation planning, to ensure operational alignment across the ecommerce value.
- Freight Forwarder (3pl & 4pl)
- Drive change management efforts for new process rollouts or system changes by developing training programs and SOP documentation for warehouse staff and managers.
- Surface issues with a positive solution Six Sigma Kaizen
- Manage wave planning logic and configuration in WMS to align workload with labor and equipment capacity throughout the shift.
- Drive continuous improvement in wave logic order clustering, slotting alignment, batch picking vz zone picking efficiency.
- Coordinate and align the resources with the HRBP for purposes as well as Overtime limits.
Sr Site Manager
GXO-SHEIN
Tultepec, México, Mexico
01.2023 - 12.2024
- Manage Full Operation IB & OB 3PL (SHEIN)
- Conduct regular reviews and value stream analyses of warehouse and distribution processes (receiving, picking, packing, shipping & returns.)
- Lead the creation, documentation and review of standard operating procedures and processes.
- Support the regional fulfillment leaderships team in timely processing of accruals and provide insights to help explain potential variance to budget.
- Develop wave planning dashboards or reports to monitor productivity by wave capacity adherence, backlog and pick rate targets.
- Drives creation weekly & monthly plan according to forecast
- In charge of managing the monthly and annual budgets of the different areas.
- Coordinate between legal, procurement and other internal stakeholders to ensure contract
- Support the regional distribution leadership for effective management of the service level agreement with third party logistics.
Sr Manager
KUEHNE+NAGEL
Tepotzotlán, México, México
01.2020 - 12.2022
- Oversee daily operations, ensuring workflow are efficient, consistent, and aligned with the 3PL
- Participate actively in financial planning and budget management to ensure the business unit operates within its financial means and achieves its financial objectives.
- Lead cross-functional projects and initiatives, managing timelines, tasks, and teams.
- Collaborate closely with customer support, logistics, and product teams to streamline processes.
- Monitor KPI´s and operational performance; use data to recommend improvements.
- Serve as a key point of contact for vendor relations and third-party tool management.
- Ensure P&L GP positively.
- Drive continuous improvement across all operational processes.
General Manager
DHL Supply Chain
Tultitlan De Mariano Escobedo, México, Méxic
01.2017 - 12.2019
- Management of operation IB & OB
- Coordinate Import and Export
- Lead, drive and implement strategies for manage different accounts.
- Responsible for SLA
- Development detailed strategic operation plan.
- Oversee inventory management and devising strategies for inventory balancing.
- Ensure that all contractual obligation is met by both parties.
- Build a positive support with different areas for the projects.
- Enforcement to Forecast 99.7%
Education
MBA - Quality And Productivity
Universidad Tecmilenio
Ciudad De México01-2025
TOEFL - English Language
Harmon Hall
Estado De México12-2023
Diploma - Logistics And Supply Chain Management
Universidad Intercontinental
Ciudad De México04-2022
Diploma - Educational Leadership And Management
Universidad Intercontinental
Ciudad De México04-2021
Skills
- Strategic supply chain management
- Oversee full-cycle supply chain operations
- Analyze performance metrics for compliance with SLAs
- Skilled in negotiating with suppliers
- Effective GP oversight and P&L analysis
- Drive human capital for 600 FTE
- Effective verbal and written communication
- Manage payroll operations
- Manage and drive operational strategy initiatives
- Strong collaborator and communicator
- Manage inventory processes
Accomplishments
- Optimized ERP plan and reduce planned messages by analyzing planning parameters and by reengineering business processes. Increased efficiency and productivity by 9%
- Drive and Improvement customer satisfactions 7%
- Optimizing logistics 5%
- Reducing costs 4%
- Increasing productivity 4%
- Analyzed freight cost inbound & outbound 3%
- Successfully implement and configured end to end business processes for OTC, OTIF, IOT, AT, FILLRATE & SLA.
Timeline
Sr Operation Manager
Mercado Libre Fulfillment
12.2024 - Current
Sr Site Manager
GXO-SHEIN
01.2023 - 12.2024
Sr Manager
KUEHNE+NAGEL
01.2020 - 12.2022
General Manager
DHL Supply Chain
01.2017 - 12.2019
MBA - Quality And Productivity
Universidad Tecmilenio
TOEFL - English Language
Harmon Hall
Diploma - Logistics And Supply Chain Management
Universidad Intercontinental
Diploma - Educational Leadership And Management
Universidad Intercontinental