Salesforce
Marcos Enrico Montiel Resendiz
Business Administration Degree
Querétaro City,QRO
Summary
Competent customer service representative driven to build long-term relationships with the company and its customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Order to Cash Specialist
Michelin
Querétaro, Querétaro
03.2018 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with car dealer customers to understand needs and provide excellent service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Contact Center Santander
Santander
Querétaro, Querétaro
01.2015 - 12.2015
- Performed cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services including membership details and purchase advantages.
Cell Center
Mobile Experts
Querétaro, Querétaro
08.2013 - 07.2014
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
BBA - Business
08.2013 - 07.2017
Skills
Inventory management and ordering
Ability to order stock
Customer service specialist
Issue investigation
Problem-solving
Call center experience
Invoicing expertise
Software
Microsof Office
Oracle
Timeline
Order to Cash Specialist - Michelin
03.2018 - 11.2020
Contact Center Santander - Santander
01.2015 - 12.2015
Cell Center - Mobile Experts
08.2013 - 07.2014
Escuela Bancaria Y Comercial - BBA, Business
08.2013 - 07.2017