Summary
Overview
Work History
Education
Skills
Software
Timeline

Marcos Enrico Montiel Resendiz

Business Administration Degree
Querétaro City,QRO

Summary

Competent customer service representative driven to build long-term relationships with the company and its customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience

Work History

Order to Cash Specialist

Michelin
Querétaro, Querétaro
03.2018 - 11.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with car dealer customers to understand needs and provide excellent service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Contact Center Santander

Santander
Querétaro, Querétaro
01.2015 - 12.2015
  • Performed cold calling and outreach to build sales pipeline.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services including membership details and purchase advantages.

Cell Center

Mobile Experts
Querétaro, Querétaro
08.2013 - 07.2014
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

BBA - Business

Escuela Bancaria Y Comercial, Querétaro, Qro
08.2013 - 07.2017

Skills

    Inventory management and ordering

undefined

Software

Salesforce

Microsof Office

Oracle

Timeline

Order to Cash Specialist - Michelin
03.2018 - 11.2020
Contact Center Santander - Santander
01.2015 - 12.2015
Cell Center - Mobile Experts
08.2013 - 07.2014
Escuela Bancaria Y Comercial - BBA, Business
08.2013 - 07.2017

Similar Profiles

CREATE PROFILE
Marcos Enrico Montiel ResendizBusiness Administration Degree