Marcos Uriel Reyes Coranguez
Mechanical Engineer
Toluca
Summary
Marcos is a resourceful Account Manager with over 5 years of successful. Marcos excels in client oversight, issue resolution, and relationship-building. As a dynamic leader, Marcos engages all functional teams and suppliers, develops cost reduction strategies using various brainstorming tools, and leads initiatives to implementation. Marcos has maximized repeat business opportunities and utilized proven prospecting techniques to expand the client base and reinforce relationships.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Account Manager
IAC Group
9 2023 - Current
- Serves as the primary point of contact between a company and its clients.
- Work with advanced team to develop, quote and implement new technologies
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Manage recovery from Customer (overtime, claims)
- Track and approve ECN/RFQs (after customer approval)
- Developed customized solutions for clients based on their specific needs, resulting in increased customer loyalty and repeat business.
- Improved efficiency within the team by establishing standardized templates for common scenarios.
- Maximized profits through strategic price negotiations with suppliers while maintaining quality standards. Target profit 14%
Sales Specialist
CCL Container S.A. De C.V.
05.2021 - 09.2023
- Develop joint business plans and create strong relationships with the customer.
- Increased sales revenue by developing and implementing strategic sales plans.
- Collect and validate all information and relevant documentations for customer's order and their associated quotation
- Developed and maintained account management documentation, enabling efficient sharing of information among team members.
- Conducted thorough market research to identify potential opportunities for expanding client base.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.Update pricing list monthly or quarterly according to the customer agreement
- Do the forecast and review with customer to put on lock the quantity to buy hedges of raw material
- Review PO information, it should match with quote
- Established a system of regular price audits and reviews to maintain accuracy, consistency, and competitiveness in marketplace.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
- Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
- Provided expert guidance on pricing best practices, leading to more effective decision-making across the organization.
- Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely followups.
Sales Engineer
HC Querétaro S.A. de C.V.
10.2018 - 05.2021
- Prepared cost estimates and bid documents by studying customer RFQs and consulting with project managers.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Attend events to prospect new customers.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Monitored and followed up on purchase orders to ensure timely production and shipment of products, meeting delivery deadlines and client expectations.
- Tracked and managed recovery tooling processes after PPAP (Production Part Approval Process) approval, ensuring smooth transition to production and minimizing delays.
Education
MECHANICAL ENGINEER -
INSTITUTO POLITECNICO NACIONAL
Ciudad De México, México 08.2013 - 01.2018
Skills
Problem Solving
Emotional intelligence
Client Relationship Management
Business Development
Client Relationship Building
Sales Analysis
Documentation And Reporting
Vendor Relations
Languages
English
Upper intermediate (B2)
Certification
Data Analysis
Software
Microsoft office
SolidWorks
QAD
AS400
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Smarsheet
05-2023
Data Analysis
02-2022
Sales Specialist
CCL Container S.A. De C.V.
05.2021 - 09.2023
GD&T
02-2021
Incoterms
11-2020
APQP
06-2020
Core
07-2019
Sales Engineer
HC Querétaro S.A. de C.V.
10.2018 - 05.2021
MECHANICAL ENGINEER -
INSTITUTO POLITECNICO NACIONAL
08.2013 - 01.2018
Account Manager
IAC Group
9 2023 - Current