MARCO TULIO VÁZQUEZ RODRÍGUEZ
Tijuana
Summary
Education professional prepared for role with extensive experience in designing and facilitating engaging learning programs. Known for fostering collaborative environments and achieving significant improvements in learner outcomes. Reliable team player with flexible approach to dynamic organizational needs.
Overview
12
12
years of professional experience
Work History
TRAINING & LEARNING SPECIALIST
Fyul
03.2023 - Current
- Design and develop onboarding programs for new customer service team members, including training materials, resources, and schedules\
- Coordinate and supervise the execution of new employee training ensuring that all customer service equipment and resources are available and utilized
- Conduct training sessions introducing company policies, systems and tools, customer service processes and skills
- Provide ongoing support to new employees and trainers throughout the training period
- Provide support and guidance in the design and delivery of training programs tailored to teams on specific projects
TRAINING SPECIALIST
Vervent
01.2021 - 02.2022
- Design and implementation of the company's operational study plans
- Operational training for local and foreign agents, supervisors and managers
- Updating company training materials based on company and portfolio needs
- Coaching operating and administrative personnel
LANGUAGE INSTRUCTOR SUPERVISOR
Berlitz
08.2019 - 01.2021
- Recruitment and selection of local and foreign instructors
- Administrative control of attendance, grades, student onboarding process
- Class observation and monitoring the performance of each instructor (coaching)
- Design training courses, provide training and updating courses to instructors
- Organized extracurricular activities such as language clubs or cultural events, enhancing students'' connection to the target culture outside of the classroom setting.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
EDITOR
Métrica Educativa
01.2019 - 11.2019
- Team member of the reagent development committee for the Excoba-I basic skills exam in English
PEDAGOGICAL ADVISOR
Grupo SM/Ediciones SM
02.2018 - 08.2019
- Academic advice focused on the use of the various teaching materials offered by the publisher
- Preparation and planning of academic consultancies
- Development of academic uptraining and refresher workshops
- Developed strong relationships with clients through regular communication and excellent customer service.
EDITOR
Sistema UNOI
01.2017 - 08.2018
- Authoring, adaptation and editing of history and science content for the student and teacher book of the Shaping My Knowledge series for secondary school
EDITOR
Xnitio
06.2017 - 07.2018
- Creating and editing varied content for elementary and secondary school English books
- Worked closely with colleagues on interdisciplinary projects that combined art, history, science, or social studies themes into cohesive exhibitions.
AUTHOR / EDITOR
AMCO Editorial - Advanced Methods Corporation
01.2013 - 05.2018
- Instructional design team coordinator
- Research and development of content for the book series Gear Up (elementary), Speed Up (secondary)
All designed under the focus of learning the English language through the development of multiple intelligences and emotional intelligence - Design of interactive activities, texts and dialogues for the publishing house's Aluzo platform
- Authoring and editing of various teaching materials (class plans, exams, digital presentations, short articles for the publishing house's digital magazine, etc.)
AUTHOR / EDITOR
Ediciones Norma
01.2017 - 02.2018
- Intellectual authorship of the student and teacher's books Play and Play Connections Primary 5 and Play and Play Connections Primary 6 (based on the PNIEB for the SEP) ISBN 978-607-13-1045-3, 978-607-13-1047-7, 978-607-13-1048-4, 978-607-13-1044-6
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Developed style guides and editorial processes to maintain a consistent voice across all published materials.
- Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
Education
MASTERS - Education
Centro De Estudios Universitarios De Baja California
Tijuana, Baja California01.2022
BACHELOR'S DEGREE - Science of Education
Centro Universitario Del Pacífico
Tijuana, Baja California01.2016
Skills
- Classroom management
- Teacher assistance
- Collaborative learning
- E-learning development
- Coaching and mentoring
- Teacher support
- Activity planning
- Training delivery
- Cross-cultural training
- Gamification techniques
- Virtual classroom management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 05/24/75
- Nationality: Mexican
- Marital Status: Married
- Visa Status: Approved
Timeline
TRAINING & LEARNING SPECIALIST
Fyul
03.2023 - Current
TRAINING SPECIALIST
Vervent
01.2021 - 02.2022
LANGUAGE INSTRUCTOR SUPERVISOR
Berlitz
08.2019 - 01.2021
EDITOR
Métrica Educativa
01.2019 - 11.2019
PEDAGOGICAL ADVISOR
Grupo SM/Ediciones SM
02.2018 - 08.2019
EDITOR
Xnitio
06.2017 - 07.2018
EDITOR
Sistema UNOI
01.2017 - 08.2018
AUTHOR / EDITOR
Ediciones Norma
01.2017 - 02.2018
AUTHOR / EDITOR
AMCO Editorial - Advanced Methods Corporation
01.2013 - 05.2018
MASTERS - Education
Centro De Estudios Universitarios De Baja California
BACHELOR'S DEGREE - Science of Education
Centro Universitario Del Pacífico
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