Marela Flores

- Responsibility of P&L for my account.
- Working as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects are on schedule, developing action plans to correct out of plan conditions.
- Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
- Strong participation in pricing/bid preparation and the development and management of contract terms.
-Managing and monitoring customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management). Communicating frequently with customers to help ensure satisfaction with the company and the products.
- Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication, up-to-date progress and status reporting occurs.
- Receives and resolves customer issues and complaints.
- Monitors the impact on inventory of order changes.

Key Achievements:
- NRE recovery for backlog of 1 year
- Customer escalation eliminated.

-Provides costing and pricing support for products that are new to a site or geography including transfers, for candidate and/or existing customers.
- Key elements of the role include quote generation, which includes evaluation of inputs from related functions, generation of P&L’s and obtaining full sign-off; and project / process improvement (procedures, systems, tools, strategy, etc) support.
- Based on the provided customer documentation, determine and provide all non recurring expenses and capital investments for internal review with sales and site management.
- Consults with and supports the Site Finance Analysts, to provide training to junior analysts, to support Global Pricing on costing and pricing activities and initiatives.
- Trained new program managers on the quoting and repricing process for design changes.
Key Achievements:
-All quotes have been approved on one interaction
with VPs.
-All quotes, NRES and Capex have been delivered in
on time and very few with feedback form Sales
management.

- Procuring goods and services in support of the business operations.
- Communication link between internal customers, suppliers and external customers on pre-production ramp up and full production volume. Reviews requisitions, contacts vendors, examines bids and initiates contracts. Responsible for the procurement of parts and supplies for new products, existing products and non-production supplies. Initiates purchases driven through MRP process. Assesses when to execute and what order to place based on other factors.
- Coordinating and managing last time buys for products end of life.
- Ensuring on-time delivery, purchase price variance and inventory management.
- Forecast accuracy and reports back to appropriate personnel.
-Facilitates quoting and sourcing of parts to improve supply and reduce costs.
- Acting as primary contact with suppliers, internal and external customers to facilitate problem resolution for assigned material.
Addresses and resolves situations such as supply chain shortages, allocations, bad balances, discrepant material and alternate sources of supply.
- Analyzes variances to determine root cause and implement corrective action.
- Manages overall relationship with and performance of suppliers. Meets regularly with suppliers to set goals and understand next generation of product offerings. Evaluates supplier performance and helps drive performance improvements.
- Ensures audit readiness among all purchasing personnel. Coordinates and conducts internal self-audits.

- Action audit findings to clear audit exposures.

- Weekly review of production plan.

-Co-ordinates these inputs and a variety of resources (e.g., materials, personnel, equipment, etc.) to achieve on-time production of quality products within budget guidelines.

- Identifying and resolves bottlenecks in the production process.

- Management of controllable operating expenditure e.g. scrap, consumables.

- Identifying limits to production and guides teams to continuously improve processes.
- Manages the performance, motivation and satisfaction of all the team and processes to ensure key quality, output and efficiency targets are met.

- Ensures all return to work interviews and first level disciplinary hearings are conducted in a timely, consistent and professional manner.

-Trace of incoming material that make clear to build product.

- Cable repair technical support via phone for Comcast

Customers in several states.

- Cable / Internet and Phone line sales.

- Keeping KPIs on goal.

- Providing the support to ensure a great customer experience.

- Selected on daily basis as mentor for new agents,

and taking all escalated supervisor calls.

- Inspection of all direct materials for manufacturing.
- Traning and expanding skills of all inspection personnel.
- Suppliers claims and countermeasures (along with SQE).
-GD&T training to all
- CCC (Quality Control Circle) Leader and Facilitator
Key Achievements:
- Inspection plans improved, all team members were
properly trained in basic measuring and 50% mastered on
GD&T measuring and CMM programming.
- All team members taught basic level English and were
fully capacitated to comprehend supplier’s information

- Production plan assurance.
- Training and expanding skills of production operators and
team leaders.
- Maintaining quality standards on goal CERO defect process.
- CCC (Quality Control Circle) Leader and Facilitator