Summary
Work History
Education
Skills
Languages
Timeline
Generic

Margarita Valencia

National City CA.

Summary

Driven and customer-focused professional with extensive experience in fast-paced environments, including a key role at Lolitas Taco Shop. Excelled in customer service and cash handling, significantly enhancing customer satisfaction and loyalty. Demonstrated exceptional teamwork, collaboration, and a positive attitude, contributing to improved operational efficiency and community engagement.

Work History

Cashier/ Waitress

Oriental Cafe
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Team Lead

Lolitas Taco Shop
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Noon Supervisor

National City School District
09.2016
  • Maintained open communication channels with teachers, administrators, and other staff members to address concerns related to student well-being beyond the classroom setting efficiently.
  • Improved student behavior by implementing consistent and clear rules for the cafeteria environment.
  • Collaborated with school staff to develop strategies for managing challenging student behaviors during non-classroom hours.
  • Provided additional support for special education students during lunch breaks, collaborating closely with case managers to ensure individualized care plans were followed appropriately.

Education

High School Diploma -

Sweetwater High School
National City
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Teamwork and Collaboration
  • Positive Attitude
  • Community Service
  • Flexible Schedule
  • Event Setup
  • Answering Phones
  • Food Distribution
  • Disability Awareness

Volunteering

Helping teachers

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Noon Supervisor

National City School District
09.2016

Cashier/ Waitress

Oriental Cafe

Cashier Team Lead

Lolitas Taco Shop

High School Diploma -

Sweetwater High School

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Margarita Valencia