Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Maria Guadalupe Jimenez Salazar

Bilingual Customer Service Professional
Arandas, Jalisco

Summary

Dynamic Branch Manager at Telco Community Credit Union with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in analytical decision-making and relationship building, I consistently exceeded sales targets while providing exceptional bilingual support. Committed to delivering personalized financial solutions that meet individual client needs.

Bilingual Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
years of professional experience
1
Language

Work History

Telco Community Credit Union
Hendersonville, North Carolina

Branch Manager
05.2017 - 07.2023

Job overview

  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Telco Community Credit Union

Bilingual Financial Service Officer
07.2015 - 05.2017

Job overview

  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
  • Collaborated with underwriters to expedite approvals for qualified applicants, increasing efficiency of the approval process.
  • Achieved sales targets consistently, contributing to overall branch growth and profitability.
  • Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
  • ● Analyze applicants’ financial status, credit evaluation to determine feasibility of granting loan.

Champion Credit Union

Member Service Specialist
09.2008 - 07.2015

Job overview

  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted during the integration of the call center department to the company.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

University of Tennessee

GED
05.2001

University Overview

Skills

Customer engagement

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Timeline

Branch Manager
Telco Community Credit Union
05.2017 - 07.2023
Bilingual Financial Service Officer
Telco Community Credit Union
07.2015 - 05.2017
Member Service Specialist
Champion Credit Union
09.2008 - 07.2015
University of Tennessee
GED
05.2001
Maria Guadalupe Jimenez SalazarBilingual Customer Service Professional