Maria Arias
Galeana, Nuevo León,NLE
Summary
Healthcare professional with 7+ years of experience in home health as a Speech-Language Pathologist Assistant, Physician Liaison, and Client Service Manager. Strong background in client communication, care coordination, and supporting families and providers through service processes. Skilled in working with cross-functional teams, managing documentation, and maintaining high-quality service delivery in fast-paced environments. Seeking to transition into a role supporting healthcare operations and client experience.
Overview
15
15
years of professional experience
Work History
Speech-Language Pathologist Assistant (SLPA)
Aveanna & Therapy2000 Home Health
10.2018 - Current
- Provided in-home speech therapy services under SLP supervision for pediatric patients.
- Educated caregivers by modeling communication strategies and supporting carryover at home.
- Maintained accurate documentation in EMR systems in compliance with regulatory standards.
- Collaborated with families and clinical supervisors to monitor progress and adjust care plans.
- Managed a consistent caseload while maintaining strong organization and time management.
Operations & Client Service Manager
MGA Homecare
05.2021 - 06.2022
- Served as primary point of contact for clients, families, and clinicians, addressing questions and resolving service-related issues.
- Coordinated scheduling and staffing based on client care needs and authorizations.
- Collaborated with internal teams to ensure continuity of care and timely service delivery.
- Monitored documentation, compliance, and service metrics to support operational efficiency.
- Maintained accurate records and communicated updates across teams.
Physician Liaison
KidsCare Home Health
12.2017 - 10.2018
- Coordinated communication between physician offices, therapists, and internal teams to support patient admissions.
- Assisted with insurance authorizations and ensured required documentation was completed.
- Provided updates to families and providers regarding eligibility and service status.
- Built relationships with referral sources to support patient intake and service coordination.
Sr. QA Coordinator / Bilingual CSR
Capital One Auto Finance
06.2011 - 07.2017
- Conducted quality audits and supported process improvement initiatives.
- Ensured compliance with internal policies and regulatory standards.
- Provided high-volume customer support and resolved complex issues.
- Maintained detailed documentation and reporting.
Education
Bachelor of Science - Speech-Language Pathology, Audiology, and Child Development
University of Texas at Dallas
Skills
- Client Communication & Support
- Care Coordination
- Healthcare Operations
- Cross-Functional Collaboration
- EMR/EHR Documentation
- Relationship building
- Team collaboration
Timeline
Operations & Client Service Manager
MGA Homecare
05.2021 - 06.2022
Speech-Language Pathologist Assistant (SLPA)
Aveanna & Therapy2000 Home Health
10.2018 - Current
Physician Liaison
KidsCare Home Health
12.2017 - 10.2018
Sr. QA Coordinator / Bilingual CSR
Capital One Auto Finance
06.2011 - 07.2017
Bachelor of Science - Speech-Language Pathology, Audiology, and Child Development
University of Texas at Dallas