MARIA CHAVIRA
COLUMBUS
Summary
Dependable Customer Service Professional experienced in hospitality environments. Delivered exceptional customer service while managing cash handling, front desk operations, and inventory reporting. Outgoing and reliable, maintained organized workspaces and executed accurate financial transactions in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn
Columbus Tx
10.2025 - Current
- Managed front desk operations, including check-ins and check-outs efficiently.
- Greeted guests warmly and promptly upon arrival at the hotel.
- Resolved guest inquiries and complaints to enhance overall satisfaction.
- Coordinated room assignments and maintained occupancy records to support smooth operations.
- Processed payments and managed billing procedures to ensure accuracy and efficiency.
- Assisted in training new reception staff on hotel policies and procedures.
- Maintained an organized front desk area, ensuring all supplies were stocked.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to inquiries and room requests made online, by phone, and via email.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Assistant Store Manager
Dollar General
Columbus Tx
03.2023 - 02.2026
- Supported daily store operations and drove team performance through effective leadership.
- Supervised team members and delivered ongoing training to maintain high customer satisfaction levels.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints by providing effective solutions and support.
- Supervised cash handling processes for accuracy and security compliance.
- Coordinated inventory management and streamlined restocking procedures to enhance operational efficiency.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coordinated with vendors to secure product availability at competitive prices.
Service Desk /Customer Service Cashier
Walmart
Columbus Tx
10.2021 - 01.2023
- Operated cash register, processing cash, credit, and gift card transactions accurately.
- Scanned items accurately while providing friendly customer interactions at checkout.
- Greeted customers and provided friendly customer service.
- Assisted customers with purchases and answered product-related inquiries.
- Resolved customer complaints effectively, enhancing customer satisfaction.
- Processed returns and exchanges according to store policies and procedures.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls, providing information on product availability and store locations.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness and organization of checkout area for efficient service.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
CASHIER /Front Office Assistant
BROOKSHIRE BROTHERS
COLUMBUS
04.2020 - 04.2021
- Handled cash, credit, and gift card payments with accuracy during high-volume hours, ensuring customer satisfaction.
- Operated cash register, processing customer transactions efficiently to enhance service speed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Facilitated customer transactions by managing money orders and deposits, contributing to seamless financial operations.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Completed extra responsibilities designated by management.
Education
High School Diploma -
Reagan High School
Houston Tx05-2016
Skills
- Front desk operations
- Customer relationship management
- Cash handling
- Billing procedures
- Conflict resolution
- Collaboration techniques
Languages
Spanish
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Front Desk Receptionist
La Quinta Inn
10.2025 - Current
Assistant Store Manager
Dollar General
03.2023 - 02.2026
Service Desk /Customer Service Cashier
Walmart
10.2021 - 01.2023
CASHIER /Front Office Assistant
BROOKSHIRE BROTHERS
04.2020 - 04.2021
High School Diploma -
Reagan High School