Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Elena Hernandez Ortiz

CD juarez

Summary

Experienced Finished Goods Planner with a strong background in customer service, demand coordination, and operational planning. Demonstrated ability to excel in dynamic environments and collaborate with cross-functional teams including production, logistics, and sales. Proven expertise in implementing inventory control systems, optimizing warehouse processes, and efficiently managing the supply chain. Committed to problem-solving, ensuring timely deliveries, and maintaining clear communication with clients. Results-driven planning professional equipped to optimize processes and enhance operational efficiency. Strong focus on team collaboration, strategic planning, and problem-solving, ensuring adaptable and reliable performance in dynamic environments. Skilled in project management, data analysis, and stakeholder communication, consistently achieving impactful outcomes aligned with organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service & Demand Planning Specialist

Cummins
05.2021 - Current
  • Direct support and follow-up for key accounts such as DTB and STLA, ensuring accurate forecast reception and integration into the Master Production Schedule (MPS).
  • Coordination with production, logistics, and sales teams to meet customer requirements on time and in full.
  • Analysis of supply deviations and implementation of solutions to prevent delivery impacts.
  • Leadership of customer-specific projects involving delivery adjustments, priority management, and communication process improvements.
  • Monitoring of finished goods inventory and risk management related to demand changes.
  • Ongoing professional communication with clients to align expectations, provide status updates, and strengthen business relationships.

Logistics & Planning Project Technician (Intern)

Robert Bosch Sistemas Automotrices
01.2020 - 12.2020
  • Supported logistics innovation projects as an auditor in Heijunka 4.0 and RFID initiatives.
  • Automated production planning and warehouse processes using digital tools.
  • Analyzed production deviations affecting orders and performed daily monitoring of production flow through automated systems.
  • Created technical documentation, work instructions, and process standardization using time studies with the MOST method and stopwatch timing.

Jr. Quality Engineer

Connector Manufacturing Company
01.2018 - 08.2019
  • Responsible for managing on-hold materials and incoming inspection.
  • Generated daily reports and maintained quality documentation.
  • Prepared 8D reports, managed RMAs in SAP, and coordinated containment actions.
  • Supported root cause analysis, rework activities, and spare parts classification.

Education

Bachelor's degree - industrial engineering and systems

Universidad Autónoma De Ciudad Juárez
05.2024

Skills

  • Customer service and key account management (DTB, STLA)
  • Demand planning, forecasting, and Master Production Scheduling
  • Cross-functional coordination with production, logistics, and sales teams
  • ERP systems proficiency: SAP and Oracle
  • Process documentation and development of work instructions
  • Order management, on-time deliveries, and follow-up
  • Effective communication and strong results-oriented mindset
  • Teamwork

Timeline

Customer Service & Demand Planning Specialist

Cummins
05.2021 - Current

Logistics & Planning Project Technician (Intern)

Robert Bosch Sistemas Automotrices
01.2020 - 12.2020

Jr. Quality Engineer

Connector Manufacturing Company
01.2018 - 08.2019

Bachelor's degree - industrial engineering and systems

Universidad Autónoma De Ciudad Juárez
Maria Elena Hernandez Ortiz