Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIA ELIAS

Douglas

Summary

Dependable Administrative Assistant well-versed in meeting support and accounting functions. Quick learner multitasks and identifies priorities to meet strict deadlines. Valuable office personnel focused on handling various office duties to improve workflow and productivity. Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepares documents, mails packages and organizes schedules to support team needs. Good database administration and customer relations abilities. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

WAFD BANK
DOUGLAS
10.2022 - 02.2023
  • Collaborated across departments to resolve customer-related issues
  • Informed customers of promotions and special offers to increase sales
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Delivered fast and friendly service to handle questions and service complaints
  • Anticipated needs and resolved problems to keep customers happy
  • Handled customer inquiries, payments and service requests.

Secretary

APSON TRANSPORTATION LLC
DOUGLAS
05.2013 - 09.2022
  • Maintained advanced knowledge of Microsoft Office and common office software
  • Established office procedures, priorities and deadlines
  • Answered multi-line phone system, determining next steps to assist staff and customers
  • Managed calendars, updated staff schedules and booked travel plans
  • Reviewed and prepared correspondence letters, memorandum and emails
  • Upheld strict confidentiality of sensitive information
  • Operated photocopier and distributed document copies to relevant staff
  • Assisted with payroll tasks by calculating gross pay, deductions and net pay
  • Streamlined administrative processes implementing efficient time-saving techniques resulting increased productivity overall effectiveness within workplace environment
  • Assisted in preparation of reports, presentations, and spreadsheets using various software programs like Microsoft Office Suite
  • Ensured timely delivery of outgoing mail by preparing packages correctly addressing envelopes labels affixing proper postage stamps before taking them down to post office box drop-off location
  • Maintained up-to-date contact lists for clients, vendors, and other stakeholders
  • Processed incoming mail by opening envelopes sorting them according to their priority level; distributed accordingly amongst individual employees or departments within organization
  • Kept office equipment stocked, operational and ready for use
  • Answered phone calls and directed them to appropriate departments or personnel.

Education

NO DEGREE - HUMAN RESOURCES -

UNIDEP, AGUA PRIETA SONORA

NO DEGREE - BASICS -

COCHISE COLLEGE, DOUGLAS, ARIZONA

Skills

  • Appointment Scheduling
  • Clerical Support
  • Calendar Management
  • Reception oversight
  • Mail handling
  • Quality Assurance
  • Invoice Processing
  • Data Entry
  • Minute Taking
  • Workflow Optimization
  • Office Administration
  • Research
  • Records retrieval
  • Expense Reporting
  • Document Control
  • Customer Service
  • Mail Management
  • Business Administration
  • Administrative Support
  • Verbal Communication
  • Quickbooks
  • Customer Relations
  • Professional Communication
  • Office Equipment Operation
  • Supply Orders
  • Computer Skills

Languages

  • ENGLISH, Fluent
  • SPANISH, Fluent

Timeline

Customer Service Representative

WAFD BANK
10.2022 - 02.2023

Secretary

APSON TRANSPORTATION LLC
05.2013 - 09.2022

NO DEGREE - HUMAN RESOURCES -

UNIDEP, AGUA PRIETA SONORA

NO DEGREE - BASICS -

COCHISE COLLEGE, DOUGLAS, ARIZONA

Similar Profiles

CREATE PROFILE
MARIA ELIAS